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CSP 23B57: High Voltage Battery Module replacement

29K views 92 replies 29 participants last post by  kevinrford69  
#1 ·
Today I went to ford dealer for different warranty issues (vibration alert in lane keeping system, and crackling sound while playing music in carplay).
Once the service person started logging the issue, he saw a recall for High Voltage Battery Module replacement.
Why my FordPass doesn’t shows the recall?
Approximately how much time it will take to get this done?

The vehicle went on production on June 2023, bought it on July 27th from dealer. Just 1000 miles driven.

Why they even built a vehicle couple months back with issues?
 
#2 ·
It doesn't show in FordPass because it is not a NHTSA recall. Your truck has been flagged by Ford through battery health data the truck shares with them (23H01). The answers to your other questions probably can be found here:

 
#3 ·
In my case, it took about two weeks from the time they got the battery modules. Apparently mine was the 1st lightning they did this to and took their time, which I was somewhat ok with since they gave me a rental truck. A lot of time was spent programing and charging the new modules. My dealer also only had 2 techs certified to work on EVs, that was also a factor.
 
#4 ·
Interesting. We now have a June 2023 build that needs a battery module replaced. The 23H01 program clearly states it doesn't affect any build after 1-3-23. Sure sounds like a design defect to me instead of a batch of bad modules.

I'm really surprised Ford is still producing the Lightnings at this point. If it is a bad design we are all going to get new battery packs when they figure it out. I predict a nasty lawsuit between Ford and SKS.
 
#6 ·
I think, you are right...
I googled it and found this "Ford Motor Company (Ford) is recalling certain 2023 F-150 Lightning pickup trucks. The high-voltage battery pack may experience an electrical short-circuit when the battery is fully charged or near fully charged. What should you do: Dealers will replace the high-voltage battery pack, free of charge."

Dealer says, I can take my truck with me. Is it safe to do that?
I will be charging it to 90% only, at the maximum.

 
#7 ·
Update from dealer about the warranty issues:

1. The technician says "Vehicle is NOT equipped with Lane Keeping System - Alert"... :LOL: (Ford customer representative said, it is equipped and should work. The AID works fine and vibration worked couple of times)
2. Technician says "Bass was high, and thats why the crackling sound". To fix this issue, he reduced the bass. :LOL: (Really??? he didnt even bothered to check the wiring I guess. The sound system is not "aftermarket". It is originally from Ford and it should work fine with all the settings)

Any comments/help is appreciated. 😇
 
#17 ·
Interesting. We now have a June 2023 build that needs a battery module replaced. The 23H01 program clearly states it doesn't affect any build after 1-3-23. Sure sounds like a design defect to me instead of a batch of bad modules. I'm really surprised Ford is still producing the Lightnings at this point. If it is a bad design we are all going to get new battery packs when they figure it out. I predict a nasty lawsuit between Ford and SKS.
I have a 2023 F150 Lightening. The charging port indicator flashes red. I could not make it home and had to leave it in Collingwood at the Ford dealer. They kindly slow charged it overnight for me but that took 24 hours. It will not take a fast charge rendering the truck useless to me. Had to take a $400 taxi ride home. I have called the dealer in Bracebridge where I bought it and they have never heard of this problem. Does anyone know if the new modular repair works long term. I cannot trust this vehicle. Any suggestions from anyone? Or should I just put it up for sale?
 
#18 ·
All trucks in the build window will get a software update. That software will detect a problem, and rather than tell you to pull over ASAP will rather put your truck into a low performance mode. You will be able to drive to a dealer.
The root problem seems to be a small number of bad cells were integrated into some of the battery pack modules. Ford estimates that 4% of the ~39k trucks sold in the window will eventually be affected. However, affected vehicles can (sometimes) be detected ahead of the problem appearing through remote monitoring of battery charge characteristics, and so Ford will reach out to customers that will require battery pack replacement before the trouble appears for most folks. The repair will take up to 12 hours of labor.
Once repaired, the vehicle should be fine.
 
#29 ·
Has anyone got a dealership remedy for the recent 3 Customer Satisfaction Program alerts so far? The recall it seems we await parts coming to dealers this fall? 2023 ER Lariat. I just sent an email to my dealership management to schedule the CS Program fixes. Thank you for this forum since it's how I learned of the CS Programs. Below from my online account:

Image
Recalls *

Rear lightbar replacement Recall Incomplete, remedy not yet available


Image
Customer Satisfaction Programs *

Install new dash mat

Description
Install new dash mat
Campaign#
23B11
Next Steps
Contact your local dealer for next steps.

High voltage battery module replacement and or battery energy control module becm software update

Description
High voltage battery module replacement andor battery energy control module becm software update
Campaign#
23B57
Next Steps
Contact your local dealer for next steps.

Heated steering wheel performance upgrade

Description
Heated steering wheel performance upgrade
Campaign#
22G06
Next Steps
Contact your local dealer for next steps.
 
#33 ·
Ford official documents for the Battery Module CSP & 2 other CSPs. Dealer service technician to "call me this morning early" about scheduling after I sent their service manager an email yesterday.
 

Attachments

#37 ·
I wish I had advanced warning on this one. Driving to Virginia from metro Boston, the truck "powered down" last Friday afternoon (4:30ish) on the New Jersey Turnpike just before Newark interchanges. Not fun at all, and of course pulling over from the middle lane to the break down lane was a challenge as the truck decelerated quickly. We survived, turned the truck off, said a prayer and continued on after restart. No repeat, which is a good thing, but as of last night the customer satisfaction program has turned into a recall. Oddly, with customer satisfaction programs you get a rep. assigned to assist you, but with the recall program you are on your own to explain to the service department at the dealership. When I called the dealership they told me there was only one recall for my truck and they did not have the parts to perform that service (rear light bar). Ford!!!! something is busted here! So a little more explanation led to an appointment two weeks out, 6 October. The dealership said this is only a software update, where others talk about ordering a part, with a two week backlog. I love my truck, but something is busted in the customer service area at Ford.
 
#46 ·
I believe your dealer is wrong. From the Ford document that OTA won't be out for a while. If you are not taking any road trips soon probably not a big deal to wait for the OTA

I never understood why dealers hate software updates. Plug it in, set the machine and walk away to another job. Double dunk.
 
This post has been deleted
#56 ·
My brother in law had a “service vehicle soon” notification with reduced power to 20% and “pull over safely/don’t drive” message occur twice in one day on his 2022 511A lightning. He unplugged 12 volt battery once before when this message occurred and it seemed to drive fine for about a month after that.

Then just the other day the notice and reduced power occurred again, he has a repair garage and super high end car scanner, so he used it to scan his truck.

It identified the code:
“Battery Energy Control Module”
POB24-21 | Hybrid/EV Battery A Voltage Unstable - Signal Amplitude < Minimum - Current DTC - Warning Lamp On.”

He took his truck in to local dealership after that and they have told him he had a recall on his battery so they are replacing one of the battery modules that is bad.

I believe this incident has occurred with several owners of the early build trucks, and likely well documented on this forum. However what I found that was interesting is when I called my local dealership about the light bar recall I received a notice from FORD about,

The service department let me know I had 4 recalls listed for my truck:

1. wiper motor (I think all the f150’s have this ICE and BEV)
2. Rubber Matt behind 15” screen
3. Rear light bar
4. Battery (can’t remember specific description)

Basically the service rep said this “battery” recall applies to all of the first 3600 or so trucks that were built and FORD has instructed the dealerships not to order parts or repair the trucks until the customer gets a failure notice on their truck.

has anyone else been aware that this is the case and are we all potentially waiting for a failure? Are all the trucks listed in the recall eventually going to receive replacement modules even without a failure? And is FORD able to identify exactly which modules on each of those 3600 trucks are the potential problems or is the entire battery at risk and possibly need replacing?

I follow this forum pretty close but hadn’t seen anyone mention these specific details regarding early build trucks.
I guess there’s two ways of looking at this:

1. it would be nice to think that if FORD knew my truck had a module or entire battery pack from a series of production that’s repeatedly having failures, they would proactively replace my battery versus let me brake down hundreds of miles from home possibly.

2. if eventually all these trucks are going to receive replacement modules or possibly entire battery replacements, then maybe I get to put 50-100k miles on my current battery before receiving a brand new one or new modules which is kind of awesome too if I never actually have a failure.

let me know what you all think or know about this
 
#60 ·
My brother in law had a “service vehicle soon” notification with reduced power to 20% and “pull over safely/don’t drive” message occur twice in one day on his 2022 511A lightning. He unplugged 12 volt battery once before when this message occurred and it seemed to drive fine for about a month after that.

Then just the other day the notice and reduced power occurred again, he has a repair garage and super high end car scanner, so he used it to scan his truck.

It identified the code:
“Battery Energy Control Module”
POB24-21 | Hybrid/EV Battery A Voltage Unstable - Signal Amplitude < Minimum - Current DTC - Warning Lamp On.”

He took his truck in to local dealership after that and they have told him he had a recall on his battery so they are replacing one of the battery modules that is bad.

I believe this incident has occurred with several owners of the early build trucks, and likely well documented on this forum. However what I found that was interesting is when I called my local dealership about the light bar recall I received a notice from FORD about,

The service department let me know I had 4 recalls listed for my truck:

1. wiper motor (I think all the f150’s have this ICE and BEV)
2. Rubber Matt behind 15” screen
3. Rear light bar
4. Battery (can’t remember specific description)

Basically the service rep said this “battery” recall applies to all of the first 3600 or so trucks that were built and FORD has instructed the dealerships not to order parts or repair the trucks until the customer gets a failure notice on their truck.

has anyone else been aware that this is the case and are we all potentially waiting for a failure? Are all the trucks listed in the recall eventually going to receive replacement modules even without a failure? And is FORD able to identify exactly which modules on each of those 3600 trucks are the potential problems or is the entire battery at risk and possibly need replacing?

I follow this forum pretty close but hadn’t seen anyone mention these specific details regarding early build trucks.
I guess there’s two ways of looking at this:

1. it would be nice to think that if FORD knew my truck had a module or entire battery pack from a series of production that’s repeatedly having failures, they would proactively replace my battery versus let me brake down hundreds of miles from home possibly.

2. if eventually all these trucks are going to receive replacement modules or possibly entire battery replacements, then maybe I get to put 50-100k miles on my current battery before receiving a brand new one or new modules which is kind of awesome too if I never actually have a failure.

let me know what you all think or know about this
You are confusing recalls with Customer Satisfaction Programs (CSPs). There is a big difference between these. The Dash Mat and Battery/BECM items are both CSPs, not recalls.

There is already a thread on this:
 
#57 ·
"The battery module" was replaced in mine recently - still in service for other warranty challenges - no fun for us & wary of all things batteries. Lightbar was a recall fix - other 3 are Customer Service Program fixes per attachments - what do you think? '23 Lariat here.
 

Attachments

#59 ·
Ford has a CSP23b57 on a lot of trucks. Most just need a software update, but supposedly about 5% need a battery module replaced. Check your vin on ford's recall page
The VIN check is not that informative - contact the dealer it says & "5%" is an unknown until they check it - battery module replaced on mine - what does that govern anyway? I'm 11 days into service now & the 'charge cord stuck' 23B50 is new from a last check but my Model E dealer service states they've fixed all except 2 other warranty items that have parts on order.


Rear lightbar replacement Recall Incomplete

Campaign/NHTSA#
23S30/23V418
Issue Date
2023-06-09
Description
On your vehicle, it may be possible that your reversing lamps may not function due to microscopic cracks that can develop in the vehicles rear lightbar. If a microscopic crack is present, condensation can potentially enter the reversing lamp lens through these cracks and cause electrical failure to the reverse lamps.
Safety Risk
This may result in inoperative reverse lamps which can reduce the awareness of other motorists or road users of the drivers intention to operate the vehicle in reverse gear, increasing the risk of injury or crash.
Remedy
Ford Motor Company has authorized your dealer to replace the rear lightbar free of charge parts and labor.
Next Steps
Contact your local dealer and schedule a maintenance appointment. To find your local dealer, use the "find a dealer" feature below.

Customer Satisfaction Programs *
Install new dash mat

Description
Install new dash mat
Campaign#
23B11
Next Steps
Contact your local dealer for next steps.
Charge cord stuck reprogram battery charge control module

Description
Charge cord stuck reprogram battery charge control module
Campaign#
23B50
Next Steps
Contact your local dealer for next steps.
High voltage battery module replacement and or battery energy control module becm software update

Description
High voltage battery module replacement and or battery energy control module becm software update
Campaign#
23B57
Next Steps
Contact your local dealer for next steps.
Heated steering wheel performance upgrade

Description
Heated steering wheel performance upgrade
Campaign#
22G06
Next Steps
Contact your local dealer for next steps.
*Recall notices can differ depending on your geographical market [USA]. If you believe your vehicle has a recall but it does not appear, please contact a dealer.
Find A Dealer