[Joseywales]

Like the title says, I’m currently unable to receive OTA updates and cannot enable BCHF due to the lack of updates with the map.

Super frustrating experience moving to Ford from Tesla. I know there’s growing pains being on the bleeding edge of tech, but my goodness dealerships are a pain.

Identified the problem via forums and YT. Scheduled an appointment and went to the dealership, they double booked the appointment and stated they only had one certified lightning tech and he was busy. Ok, whatever, that’s life. Asked when I could get scheduled and they said they didn’t know, but it would be weeks. Bleh, ok that’s pretty unsat, can you try to squeeze me in just to update the software? Classic “let me talk to my manager” stuff.

They called back an hour later and said that Ford is responsible and engineers are unable to rectify the problem. They recommend I call back in a month and try to get on the books and hopefully there’s a resolution.

I’m so tired of the finger pointing between Ford and Ford dealerships. Every sticking point, and I mean every, is someone else’s fault.

As cool as this vehicle is, I’m very confident in saying I will never buy a Ford again. Not because the truck, because I’m sick to my stomach every time I have to work with any dealership.

End rant. Tesla has ruined this by proving what car buying and maintenance can look like in a painless world.

 

[RDale]

Like the title says, I’m currently unable to receive OTA updates and cannot enable BCHF due to the lack of updates with the map.

Super frustrating experience moving to Ford from Tesla. I know there’s growing pains being on the bleeding edge of tech, but my goodness dealerships are a pain.

Identified the problem via forums and YT. Scheduled an appointment and went to the dealership, they double booked the appointment and stated they only had one certified lightning tech and he was busy. Ok, whatever, that’s life. Asked when I could get scheduled and they said they didn’t know, but it would be weeks. Bleh, ok that’s pretty unsat, can you try to squeeze me in just to update the software? Classic “let me talk to my manager” stuff.

They called back an hour later and said that Ford is responsible and engineers are unable to rectify the problem. They recommend I call back in a month and try to get on the books and hopefully there’s a resolution.

I’m so tired of the finger pointing between Ford and Ford dealerships. Every sticking point, and I mean every, is someone else’s fault.

As cool as this vehicle is, I’m very confident in saying I will never buy a Ford again. Not because the truck, because I’m sick to my stomach every time I have to work with any dealership.

End rant. Tesla has ruined this by proving what car buying and maintenance can look like in a painless world.

Are you going to stick with your Lightning after this issue with Ford? Or are you going to move on and get something else?

I might be a long shot but hey @Ford Motor Company can you help out at all here?

 

[Ducman]

I had a similar problem, no hands free blue cruise. Check in the trucks settings, where it says “about sync,” I think. There is a date that lists when hands free is available. It uses the international date format of day/ month/ year. If it’s expired, the truck needs an update. Mine said 10/9/2022. I’m not home, so I can’t go find exactly where it says the date hands free is available until.

I posted my gripes on a different lightning forum, and someone jumped in and asked for my VIN so he could forward it to the blue cruise team. I sent it to him, and by noon the same day I received an update. Now it works.

Scott

 

[Joseywales]

I had a similar problem, no hands free blue cruise. Check in the trucks settings, where it says “about sync,” I think. There is a date that lists when hands free is available. It uses the international date format of day/ month/ year. If it’s expired, the truck needs an update. Mine said 10/9/2022. I’m not home, so I can’t go find exactly where it says the date hands free is available until.

I posted my gripes on a different lightning forum, and someone jumped in and asked for my VIN so he could forward it to the blue cruise team. I sent it to him, and by noon the same day I received an update. Now it works.

Scott

That’s exactly what’s happening and that I’m not upset about at all. It’s a new truck, it’s new tech and Ford is working diligently to get everything straight.

The dealers though… they’re not helpful, they don’t care, and they’re saying it’s going to take a month before they can diagnose it “because Ford engineers don’t do a good job”. That’s what I was referring to with the BS finger pointing between dealers and corporate. Consumers shouldn’t be stuck in the frozen middle.

Thank you for the assist all the same!!

 

[Joseywales]

Are you going to stick with your Lightning after this issue with Ford? Or are you going to move on and get something else?

I might be a long shot but hey @Ford Motor Company can you help out at all here?

I will likely move to a different platform as soon as a decent truck is readily available. The dealership model isn’t for me and thus, neither is Ford.

 

[Ducman]

Send a message to the Ford username, they’re on this forum. Ask them to have the update pushed to your truck. Just dig around and find one of their posts. I know they were involved with the 24 hour clock thread, because I got them involved with that issue in my truck too.

I wasn’t overly upset with the hands free because I hadn’t tried a road trip yet. But I might in November and wanted it fixed before then. But Ford wants to move to it being a subscription service. If I paid for it, and it wasn’t working I would be properly steamed.

Scott

 

[ckisela]

I'm also having this issue, I picked up the truck last week and gave it a week 'grace period' and still no hands free.

 

[Araf]

Same issue , no hands free driving and no updates. It does say expired 10/9/2022 as previous thread said . Not sure how to update it . My dealer appoint is a month from now !

 

[Ducman]

If the Ford users that monitor social media don’t chime in, perhaps do a Ford chat? For me, once someone from Ford had my VIN and sent it to the people that can push an update to the truck the update was very quick, and happened in the background while I was running errands one day. Another way might be to ask your dealer to contact Ford and ask them to push an update.

 

[Araf]

Did you Contact them here on this forum ?

 

[Ducman]

I did over a different issue, the 24 hour clock Clock reverts from 24h to 12h at every start…

For the maps update I was on F150lightningforum.com - just griping, and someone reached out to me. In the linked thread Ford is there, you could try a Conversation with them from this forum. They monitor and participate in these forums for a reason.

 

[Ducman]

jesse on this forum says he can help…

https://www.f150gen14.com/forum/threads/blue-cruise-not-allowing-hands-free.9679/page-14

 

[Joseywales]

jesse on this forum says he can help…

https://www.f150gen14.com/forum/threads/blue-cruise-not-allowing-hands-free.9679/page-14

Scott,

If you save me a trip to the dealer, I owe you a beer if you're ever in Knoxville, TN.

 

[Ducman]

I have a cabin in Maggie Valley NC, so don’t go getting me excited about free beer….

 

[Araf]

Ducman , thx for your great help ! Will take your advice

 

[Ducman]

Let us know if it worked for you as well as it did for me. The Ford peeps are on these forums because they might change someone from just bitching about Ford to everyone they know into a positive experience. So we should help them fix our issues.

Scott

 

[Joseywales]

Let us know if it worked for you as well as it did for me. The Ford peeps are on these forums because they might change someone from just bitching about Ford to everyone they know into a positive experience. So we should help them fix our issues.

Scott

Ya, worked just fine! I owe you a beer.

Bottom line: if they can't do it over the air, you'll need to have a spare hard drive handy and know how to format, extract, and follow directions. Same as legacy sync updates via drives. FMC OTA team was unaware you could do this, but I'm not the first and won't be the last. Hopefully, they offer the solution for the majority without having to jump through hoops.

Additional info: if you haven't set up your scheduled updates, do so. Apparently, it impacts your ability to receive updates regardless of whether you intend to use it.

Opinion without any data: FMC may be resistant to offering the "at home" solution as I'm sure it takes the dealer out of the equation. I'm sure the dealers pay a steep SaaS fee for the OBD scanner which is why customers are encouraged to still go to dealerships. Again, I have no data to prove this, it's just my feeling. (I'd love to be educated)

 

[Araf]

I am downloading file tomorrow. Will keep you posted Ducman ! thanks for your help

 

[Ducman]

Interesting. when they sent the update to me, it took right away. I didn’t have to do any hard work.

Scott

 

[Araf]

Not sure why they make more complicated than what it’s . Hopefully it will go smoothly tomorrow