[cvalue13]

Apologies if there’s a better thread on this, but wanted to add my experience:

I’ve given SunRun plenty of rope, as I’m a reasonable person and understand they’re dealing with a major roll-out.

Bur even with that latitude, SunRun has been sloppy. It has been 4 weeks since their person came to survey my house to create a quote on either (A) only installing the pro charger, or (B) also installing everything needed for the home generator functionality. After 4 weeks, I still do not have a detailed quote or explanation - and this next week is my build week. So, quickly becoming tight to feel confident that my home is ready to receive the truck.

On top of that, prepare to grab your ankles if your home needs either or both of a panel upgrade ($2,100) or “load relocation” ($2,600)

While unable to get me actual paperwork and details, SunRun finally has after a month given me a “back of napkin” for:

~$3,000 to install the pro charger (because I require at least the panel upgrade)

or

$14,000 to install the pro charger together with other equipment for the home generation capability

So that’s up to $14,000 worth of additional “house harpies” equipment that I can’t sell or recoup if I later turn away from and sell on the Lightning.

Ans all from a company that can’t get me even a written quote after an entire month?

Leaving a bad taste in my mouth

 

[FM_Jack]

Seems high without a break down. I haven't called them back yet cause I'm just thinking of having my electrician put in the Pro when i get it. We want to do solar power but not sure we can get to that this year.

 

[cvalue13]

Seems high without a break down. I haven't called them back yet cause I'm just thinking of having my electrician put in the Pro when i get it. We want to do solar power but not sure we can get to that this year.

The high-level breakdown is pretty simple:

$8,900 for the generator equipment and installation + installation of pro charger

$2,100 for the panel upgrade needed to do either the generator equipment or pro charger

$2,600 for the load relocation to do the generator equipment

Mix-and-match how you like

And if you want any chance (but no guarantee) of this stuff (especially the generator equip) being installed before your truck arrives, you have to do it through SunRun

Orherwise, according to SunRun, the chargers don’t ship out until at least 5 days after customer takes truck delivery, and an unknown time after delivery for the generator equipment

 

[PACSMAN]

So far my Sunrun expirence has been mixed. I called them on 5/13, paid the $150 "design fee" and still waiting. I was told when I called Wednesday by my Sunrun rep I should recieve the paperwork to sign so they can proceed "within a day" This is crazy. My Lightning has been shipped and I have no way to charge it. When it arrives at the dealership I plan on going to inspect it and record the milege. Then it can sit there until Sunrun gets the act together.

This is really a very poor decision on Ford's part to obtain and install the charger they are including in the purchase. I would have gladly increased the amount of my deposit to cover the charger and hae it installed myself.

 

[Voltz]

This is really a very poor decision on Ford's part to obtain and install the charger they are including in the purchase.

I would have gladly increased the amount of my deposit to cover the charger and hae it installed myself.

You're exactly right about being able to make an upfront deposit to get the Charge Station Pro shipped out. They should have made that policy decision months ago. And, I agree that SunRun overall is proving to be a poor partner with @Ford Motor Company However, there is an adequate mobile EVSE that will be packed in the truck when you receive it. You'll need an available ≥ 40 Amp circuit within reach of your truck for it to be adequate, though.

 

[jodgey]

I had sun run come out to quote our solar panels, and the guy was a former Tesla employee from before they went direct Sales method. he came to the house on a Saturday morning, told us tesla had the best prices and then saw my 7 year old son playing beat saber on the oculus and asked if he could try it. He ended up playing VR with my kid for 30-45 minutes.
I thinknhe did get me a quote, but he was right Tesla kicked the crap
out of their quote.

 

[joeclark38]

I likely won't get a Lightning until 2023 (if I'm lucky), or even 2024. But everything I'm hearing about SunRun is making me glad that I'll have to wait anyway. It sounds like overall they've been unprofessional, unresponsive, and wouldn't be competitive if not for their exclusive agreement with Ford. Makes me wonder why @Ford Motor Company went with SunRun in the first place. And hopefully Ford will eventually open the door to allow other electricians to install the hardware, especially since SunRun doesn't appear to service my state anyway (Washington state).

 

[Wiseguy]

I read somewhere else that other brands like Enphase will have firmware updates to allow the same functionality using their IQ Controller 2 with the Ford Pro charger to support Home Backup, I’m waiting to hear back as I plan to install solar this year as well as the home backup and would rather use the Enphase IQ8 micro grid system with Ford Home Backup functionality. Plus, I’d presume it would be compatible with other EVs if I switch from the Lightning down the road. Anyone hear anything?

 

[joeclark38]

I read somewhere else that other brands like Enphase will have firmware updates to allow the same functionality using their IQ Controller 2 with the Ford Pro charger to support Home Backup, I’m waiting to hear back as I plan to install solar this year as well as the home backup and would rather use the Enphase IQ8 micro grid system with Ford Home Backup functionality. Plus, I’d presume it would be compatible with other EVs if I switch from the Lightning down the road. Anyone hear anything?

That would be a very nice development. I just installed solar a few months ago with Enphase equipment, and I absolutely love everything about it. It'd be a lot nicer to be able to use the equipment I just money on instead of some proprietary nonsense by a company with questionable customer service.

 

[PACSMAN]

However, there is an adequate mobile EVSE that will be packed in the truck when you receive it. You'

I understand that, but I'd have to hire an electrician to install that circut as a stop gap. Another expense and hurdle for something that should have been easy to do before the truck arrives. This is really a riduculous situation to put your customers in. Ford really blew it on this one.

 

[[email protected]]

My experience with SunRun has been the same. If I was basing this entire purchase on the customer service lack there of that I had gotten from them? I would be canceling my lightning order lol they legitimately refused to get these charge stations in our hands before the truck gets here and then I have to do the legwork to provide them with proof of purchase before they will actually ship out my charge station.

And the quote for the intelligent back up system was the same for us. $9400 to install and nearly $4000 for the equipment.

 

[Voltz]

If that $9400 install price is standardized, I'd endure Sunrun's poor customer facing service. They'd probably hit $20k for my 150 foot run that includes every obstacle and service panel impediment to easy installation possible. But, they can't talk about things once they find out which state I live in.

 

[VTbuckeye]

I read somewhere else that other brands like Enphase will have firmware updates to allow the same functionality using their IQ Controller 2 with the Ford Pro charger to support Home Backup, I’m waiting to hear back as I plan to install solar this year as well as the home backup and would rather use the Enphase IQ8 micro grid system with Ford Home Backup functionality. Plus, I’d presume it would be compatible with other EVs if I switch from the Lightning down the road. Anyone hear anything?

This would be great for us. We are getting solar installed to his summer with as iq8 system. We will also have two enphase iq10 batteries added for backup/to increase our use of our solar/support our utility when electricity is expensive on the open market (for a price). My question is since the iq8 micro inverters supply AC power and synchronize their output, what type of inverter will be part of this system to convert DC from the EV battery to AC that can be used by the enphase controller.

 

[wighty]

I read somewhere else that other brands like Enphase will have firmware updates to allow the same functionality using their IQ Controller 2 with the Ford Pro charger to support Home Backup, I’m waiting to hear back as I plan to install solar this year as well as the home backup and would rather use the Enphase IQ8 micro grid system with Ford Home Backup functionality. Plus, I’d presume it would be compatible with other EVs if I switch from the Lightning down the road. Anyone hear anything?

Do you know where you read this? That would be huge. I already have an array with iq7x.

 

[tymck7]

I read somewhere else that other brands like Enphase will have firmware updates to allow the same functionality using their IQ Controller 2 with the Ford Pro charger to support Home Backup, I’m waiting to hear back as I plan to install solar this year as well as the home backup and would rather use the Enphase IQ8 micro grid system with Ford Home Backup functionality. Plus, I’d presume it would be compatible with other EVs if I switch from the Lightning down the road. Anyone hear anything?

This would be so fantastic, having the enphase installed with my solar this month. I already ordered the inverter from sunrun, but I bet I could cancel, as it hasn't shipped or anything..

 

[tymck7]

The high-level breakdown is pretty simple:

$8,900 for the generator equipment and installation + installation of pro charger

$2,100 for the panel upgrade needed to do either the generator equipment or pro charger

$2,600 for the load relocation to do the generator equipment

Mix-and-match how you like

And if you want any chance (but no guarantee) of this stuff (especially the generator equip) being installed before your truck arrives, you have to do it through SunRun

Orherwise, according to SunRun, the chargers don’t ship out until at least 5 days after customer takes truck delivery, and an unknown time after delivery for the generator equipment

I (luckily?) live outside of Sunrun's service area (I live in Idaho). I am having solar installed this month, and asked my solar company if they would install my home charger and the inverter. $500 (they haven't come out to my house yet, so I'm not sure if I will need any panel upgrades or relocations, etc. so price may change. But still)

 

[Wiseguy]

Do you know where you read this? That would be huge. I already have an array with iq7x.

I actually just got a response directly from Enphase Energy, they stated that they plan support EV chargers “soon” as they recently acquired Clipper Creek “Americas Most Popular EV Charging Station”. You most likely will still need to get the Ford Home Backup System for $3,900 as well as the Pro Charger, but Enphase solar system should have something compatible hopefully soon.

 

[Fishstyx]

The problems with Sunrun at this point are a strong indicator that Ford made a mistake partnering with them. At this point I’ve yet to hear a report of a SINGLE positive interaction with them. With so few trucks delivered at this point there’s little excuse for their dysfunction.

At this point I want nothing to do with them. I called them when I took delivery of a Lariat ER and the rep was completely clueless/useless. They will ship the FCSP to me and I’ll get a local electrician to install it, then I’ll wait for Enphase.
I have 46 Enphase micro inverters on my 8.5kW array that have been there for 12 years and only one panel or inverter has failed.