[CDT]

SunRun has visited my house five times to take pictures for the charge station pro installation. So inefficient. Just send an electrician and figure out what needs to be done! The charging station has been sitting on my porch for over a month.

 

[Voltz]

Out of curiosity, why are you still dealing with sunrun?

 

[bigmc83]

Agreed with Voltz......if you just want the Pro Charger installed, call your local electrician. Most are experienced in EV charging installs. You might have 2 visits just to scope the work and take a look at the unit. I had my local electrician do the job. The manager came out once to take a look at the unit and location as they had never installed a Ford charger. The electrician came out seperately and did the job in about 3 hours since I had some drywall and panel work to do. You'll probably get a better price versus Sunrun.

 

[THEsocalledfan]

I third the comments; dump them; get it done by someone else.

 

[CDT]

I just assumed they might know what they were doing. I’m definitely leaning towards dumping them and calling a local electrician.

 

[CDT]

They still have made a plan to install the charger.

 

[Justjoe]

Ford? Are you listening?

 

[Mhauck]

Unfortunately I agree completely. I had a great first experience in talking to their sales department and had a site visit in less than a week (on 10/31). Know that my truck was coming in late December I THOUGHT I was in good shape but I've now sent more than 10 emails to 3 different people and have NO ANSWERS or expectations in terms of if/when/how much etc.
Insanely frustrating. Must be great to be in a position where customer experience doesn't matter.....