⚡ Ford Lightning Forum ⚡ banner
1 - 20 of 33 Posts

·
Registered
Joined
·
168 Posts
Discussion Starter · #1 ·
Rectangle Grey Gas Plastic Symmetry


Has anyone had their “Home Integration System” installed or at least have a scheduled install date from SunRun. OR has anyone from a state that SunRun does not service, actually ordered the Home Integration System? If so what is your expected ship date or do you already have the components?
 

·
Registered
Joined
·
145 Posts
I called Sunrun and it was a dud. They don't service PA and the rep pointed me to their website for more info. I tried to fill out the form to get the home integration system but it didn't recognize my order number and the response indicated they wouldn't recognize it until delivery is scheduled.

I have a May 9 (this week) scheduled build.
 

·
Registered
Joined
·
154 Posts
They call EVERY FRIGGEN MORNING and DON'T LEAVE A MESSGE! My goodness. A bit annoying.

Call and leave me a message. I'm one, that BEFORE I spend thousands upon thousands of dollars on rewiring my home and installing a charger, I want to actually take delivery of my Truck first. Until the truck is mine and in my driveway, who knows what could happen. Vehicle could get damaged in transport. Vehicle could not run upon delivery. Vehicle could not be what I expected once I actually see and drive it. Dealer could change their mind about selling it to me or could add some "fine print" I don't agree with when I'm there ready to sign papers. etc, etc, etc. Any host of reasons could result in my not actually getting the truck, then would have spent thousands of dollars for nothing. I have a NEMA-50 outlet that will work just fine for the first few weeks of ownership. If you have a dryer plug in your house, that will offer a decent charging rate as well.

I'll pony up for the installed charger and necessary wiring once I'm ready, which means having the truck in my driveway.
 

·
Registered
Joined
·
7 Posts
View attachment 2312

Has anyone had their “Home Integration System” installed or at least have a scheduled install date from SunRun. OR has anyone from a state that SunRun does not service, actually ordered the Home Integration System? If so what is your expected ship date or do you already have the components?
SunRun is unable to make a quote for 3 weeks now. I was the very first person in the Houston, Texas area to be surveyed for the F-150 Lighting equipment according to SunRun. I think it is because I told them I didn't want solar and that is when everything stopped. No returned calls or emails, just limbo. I forced the issue and the response was they are swamped and have IT issues. This is not true seeing all the other SunRun quotes out on the internet. I have a Lightning on Ramp59 and any day it will be on a UP train. I did get a local contractor to survey and bid the project. Took them only one day for the quote. But the price of wire is at market price if and when I choose that route. Cable is only getting more expensive. I'll give SunRun a full month to finish the quote. But I feel I'm at the bottom of their to do list but because I'm not installing 50K+ of solar.
 

·
Registered
Joined
·
168 Posts
Discussion Starter · #5 ·
SunRun is unable to make a quote for 3 weeks now. I was the very first person in the Houston, Texas area to be surveyed for the F-150 Lighting equipment according to SunRun. I think it is because I told them I didn't want solar and that is when everything stopped. No returned calls or emails, just limbo. I forced the issue and the response was they are swamped and have IT issues. This is not true seeing all the other SunRun quotes out on the internet. I have a Lightning on Ramp59 and any day it will be on a UP train. I did get a local contractor to survey and bid the project. Took them only one day for the quote. But the price of wire is at market price if and when I choose that route. Cable is only getting more expensive. I'll give SunRun a full month to finish the quote. But I feel I'm at the bottom of their to do list but because I'm not installing 50K+ of solar.
You could try to order the Home Integration system directly from AEE Express as I did but not sure theres any benefit from doing that if shipping date is Nov. 1st and I got a confirmation email from Sunrun saying that is an accurate expect ship date and the rep said they didn’t see any available global inventory at this time. I’m confused as to why this system is going to be so hard to get in the first year. If there is barely 20K trucks getting built this year and probably less than 25% of them will have owners interested in paying an additional $4k for the back up power, you would think the ones that are interested and trying to buy early, could secure one….
 

·
Registered
2018 Ford F-150 XLT Sport FX4 / 2013 Ford Focus ST
Joined
·
51 Posts
I called Sunrun and it was a dud. They don't service PA and the rep pointed me to their website for more info. I tried to fill out the form to get the home integration system but it didn't recognize my order number and the response indicated they wouldn't recognize it until delivery is scheduled.

I have a May 9 (this week) scheduled build.
I just talked to Sunrun yesterday after waiting a few weeks. They wanted me to send them my electric bill since I have a slight interest in adding to my current solar. They scheduled the survey for Wednesday since they don’t have weekend appointments and no evening appointments for that matter. I told my sales person that I am going to pass on the home integration since I am thinking about adding batteries to my system and his tone completely changed and really started to turn into that “used car salesman”. When I asked what the benefit would be to add the integration if I have batteries his response was “don’t you want to use all the benefits of your new truck?” I will at least get the quote from them however if it’s to high I will go with a local certified electrician to install the pro charger and get bids to upgrade my system. I have a feeling Sunrun is going to use this opportunity to upsell as much as they can to Lightning owners.
 

·
Registered
Joined
·
154 Posts
I'm a bit surprised that they're being so aggressive about getting these things installed BEFORE anyone has even taken delivery yet. Just makes no sense to spend AT LEAST $4,000 to install they system when you haven't even taken delivery yet. Any number of issues could come up. Likely or not, there's always a chance you don't get the truck you ordered. Dealer could try to sneak in some added last second conditions to the sale that kills a deal. For some, possibly financing doesn't get approved. Who knows what the reason could be. I'm not making a $4,000+++ commitment to the truck until I actually have the truck. Can still plug into a NEMA-50 plug and get plenty of charge to the vehicle, so the home charger and integration is a luxury, not a necessity.

Once I have the truck and convinced that I even like the truck and want to keep it, then will invest further. Most of us still haven't even seen one in person, let along driven one. Could feel completely different about the truck once its in my hands.
 

·
Registered
Joined
·
154 Posts
They quoted me $8,900 for the charger and inverter install. Think I'll pass and hire out an electrician.
Most people, unless you have a very recently built home, will require a new main panel. So the cost will be significantly higher than just the $4,000 base cost. If you're electrical panel is not in the garage or immediately adjacent, running the property cable (a very thick one) from the box to the garage can also be costly. That thick a#[email protected] wire is not cheap, especially if you need 100+ feet worth of it. So yes, I can easily see the cost escalating into the $8,000+ range for a large number of buyers. You're paying for more than just being able to charge your truck at that point. But, for those considering solar or home backup systems, then the changes should be applicable to those, but that's more where your cost is coming from, making the home compatible for solar or a backup generator, etc.
 

·
Registered
Joined
·
9 Posts
Most people, unless you have a very recently built home, will require a new main panel. So the cost will be significantly higher than just the $4,000 base cost. If you're electrical panel is not in the garage or immediately adjacent, running the property cable (a very thick one) from the box to the garage can also be costly. That thick a#[email protected] wire is not cheap, especially if you need 100+ feet worth of it. So yes, I can easily see the cost escalating into the $8,000+ range for a large number of buyers. You're paying for more than just being able to charge your truck at that point. But, for those considering solar or home backup systems, then the changes should be applicable to those, but that's more where your cost is coming from, making the home compatible for solar or a backup generator, etc.
I have a newly renovated house with a new panel and they were aware when they gave the estimate. The site survey was completed last week and no updates from them yet.
 

·
Registered
Joined
·
168 Posts
Discussion Starter · #11 ·
I have someone from AEE Express who has reached out to his supervisors regarding the details of the inverter for the Home integration system and also the confusion about the listing on their website showing the E10_BDI version of the inverter, but my order confirmation saying I was going to receive the E4_BDI (essentially the E10 is a 10 KW inverter, the E4 is 4KW). This makes a huge difference in planning for a DIY solar install and integrating this system with my solar, and so its crucial I know for sure what inverter I will be receiving, or if there is an option to select what size inverter you would like. Hopefully I’ll have some answers this week.
 

·
Registered
Joined
·
542 Posts
I'm a bit surprised that they're being so aggressive about getting these things installed BEFORE anyone has even taken delivery yet.
Sales folks are gonna try to sell. I agree that I would not install this before taking delivery, but there are a lot of people with the means do it who want IBP available when they bring their truck home. I think there will be standards-based competition in the future.
 

·
Registered
Joined
·
168 Posts
Discussion Starter · #13 ·
I spoke to SunRun just now and the lady confirmed that the inverter I would receive is a 4KW inverter. She said the inverter availability varied by state but did not say if my state (KY) would at any point be able to get the larger inverters. She did also say that I am not paying the same price as someone who would get the 10 KW inverter (or any size between). This is pretty disappointing but at least at this point I know what I’ll be getting if I get my order. She said first orders of the home integration system should ship out in June but my order is back ordered. She is also checking to see if SunRun recommends a power optimizer or some other panel level monitoring to be used with these inverters. Hope this helps.
 

·
Registered
Joined
·
145 Posts
I don't really understand Ford's close partnership with Sunrun regarding the Lightning. For starters, Ford should provide robust technical information regarding purchase of appropriate home integration hardware and installation specs for qualified electricians. Sunrun is acting like an entitled provider with little interest in actually supporting Ford's Lightning buyers unless there's directly something big in it for them (ie a large new solar array install in a location convenient to them).

I called Sunrun and got the blow off since I'm in a state they don't service (PA). Surprisingly, the agent either had no information or was simply unwilling to share it regarding the home integration hardware. Sunrun doesn't seem interested in the hardware sale. I don't know where else to go to actually get the necessary technical information an electrician will need or where to buy the home integration hardware if Sunrun won't.

I already have an 8.5kw PV array with micro-inverters so the inverter for the Lightning DC feed will be an add on. My current array is over 12 years old and will have to come off when I need to do a roof. I'd like to hold off until the ideal solution is available. The ideal solution would allow for the Lightning to work more like a Tesla wall where the system can be switched to an off-grid island where the PV array supply is active with the truck battery balancing the power needs of the house. This means absorbing excess power and supplying deficits. That's the ultimate goal but the my understanding of the current home integration system is that it either switches to supply 100% of home power demand to the truck battery or 0% and there is no way to charge via solar PV when off grid.
 

·
Registered
Joined
·
168 Posts
Discussion Starter · #15 ·
I received more information from SunRun regarding the Home integration system. They basically gave me 0 information on installing power optimizers between the panels and the HIS inverter, and also that the HIS with the 4KW inverter costs the same for customers as those that receive the 10 KW inverter. So thanks SunRun for charging me for the larger inverter, but providing me only with the smaller one. They also explained that they are "working very hard" to make the 10 KW inverter available in my area. But what good does that do me if I already ordered and paid for the system and they are sending me the 4 KW inverter? This is a really messed up partnership with FORD and SunRun.
 

·
Registered
Joined
·
46 Posts
SunRun is unable to make a quote for 3 weeks now. I was the very first person in the Houston, Texas area to be surveyed for the F-150 Lighting equipment according to SunRun. I think it is because I told them I didn't want solar and that is when everything stopped. No returned calls or emails, just limbo. I forced the issue and the response was they are swamped and have IT issues. This is not true seeing all the other SunRun quotes out on the internet. I have a Lightning on Ramp59 and any day it will be on a UP train. I did get a local contractor to survey and bid the project. Took them only one day for the quote. But the price of wire is at market price if and when I choose that route. Cable is only getting more expensive. I'll give SunRun a full month to finish the quote. But I feel I'm at the bottom of their to do list but because I'm not installing 50K+ of solar.
I am in California and already have Tesla Solar with a battery. Sunrun came out to do the initial walkthru about 2 weeks ago and not a peep from them. I would guess that since I am not buying their solar panels, I have been put on bottom of the list. Well, I will just have to hire my own licensed electrician and provide a bad review to the Sunrun people if I dont hear soon. My truck is being build right now and I am gonna need that charger ready to go.
 

·
Registered
Joined
·
168 Posts
Discussion Starter · #17 ·
I am in California and already have Tesla Solar with a battery. Sunrun came out to do the initial walkthru about 2 weeks ago and not a peep from them. I would guess that since I am not buying their solar panels, I have been put on bottom of the list. Well, I will just have to hire my own licensed electrician and provide a bad review to the Sunrun people if I dont hear soon. My truck is being build right now and I am gonna need that charger ready to go.
Will you be installing the Home integration system or just the charger?
 

·
Registered
2018 Ford F-150 XLT Sport FX4 / 2013 Ford Focus ST
Joined
·
51 Posts
I have a newly renovated house with a new panel and they were aware when they gave the estimate. The site survey was completed last week and no updates from them yet.
They did my site survey on Wednesday and called yesterday and said they need to come out for another site survey because they missed some info. I bought my house brand new 8 years ago so I’m curious what they may have missed. They will be out next Saturday so I guess I will know sometime after that.
 

·
Registered
Joined
·
168 Posts
Discussion Starter · #20 ·
They did my site survey on Wednesday and called yesterday and said they need to come out for another site survey because they missed some info. I bought my house brand new 8 years ago so I’m curious what they may have missed. They will be out next Saturday so I guess I will know sometime after that.
When you talk to them again, ask them what inverter options are available for the Home integration system, even if you are only interested in having the charger installed. I just want to see what they are offering customers who are getting the HIS with or without solar installs too in states that they service. I feel like SunRun is basically pushing everyone that is not getting a solar install, to the back of the list and if you are not in a state they service you are getting the “left-over” products. Really stinks
 
1 - 20 of 33 Posts
Top