My name is Genevieve, I am from Ford`s Customer Relationship Center (CRC). We appreciate you being a loyal Ford customer.
I greatly appreciate your patience, Carl. I have received a response from our Subject Matter Expert regarding the current concern you are experiencing with adjusting your tolerance level and attempting to disable the Speed Limit Assist. I attached the video link you sent through our chat session to our SME as well for their review. Upon review, these settings must be changed while the feature is activated and in use. It will not allow you to disable or enable this feature while standing still. This applies to adjusting the tolerance level as well. Please note that the settings for the tolerance level are going to default back to zero with each use. Once the vehicle comes to a standstill or in the Park position it will revert automatically to zero. If you are still experiencing the same issue of the vehicle not allowing you to disable the Speed Limit Assist or Tolerance level while in use your next step would be to make an appointment with your servicing dealership to have your vehicle inspected and diagnosed. Your local Ford/Lincoln dealership has factory-trained technicians, the most current engineering service information, and the specialized equipment required to resolve your vehicle concerns.
