[httpster]

I'm with you, buddy. Same story, different state.

At what point do we get a 2023? lol it's almost not worth it now to get a 2022.

 

[Joseywales]

At what point do we get a 2023? lol it's almost not worth it now to get a 2022.

It is better than not having - that's what I keep saying. I called over to Ford Marketing today and they submitted a ticket to see why it's stalled out. I'd imagine it's an anomaly and not the norm.

 

[grumpy]

Your not alone, Ford made this delay public yesterday.

https://www.nytimes.com/2022/09/19/business/ford-supply-chain.html

 

[Joseywales]

Your not alone, Ford made this delay public yesterday.

https://www.nytimes.com/2022/09/19/business/ford-supply-chain.html

That's for vehicles lacking components though. After that it's just mismanagement or forecasting. I'm not upset about delays in the SC, I'm upset about crap forecasting.

 

[httpster]

Another week, another updated delivery estimate email:
Your vehicle’s previous estimated delivery range of September 20, 2022, and September 26, 2022, has been updated to between October 2, 2022, and October 8, 2022.

Called ford again and they say it is in salt lake, but the dealer insists it hasnt left roper.

 

[tmbev]

Nope, every tuesday I get another email. Last week it was this "Your vehicle’s previous estimated delivery range of September 4, 2022, and September 10, 2022, has been updated to between September 20, 2022, and September 26, 2022. "



I called Ford marketing and they said it has arrived in Salt Lake City (nearest large city), and that it should be at my dealer by the 20th at the latest. I called the dealer to let them know because i was super stoked and they just argued with me saying that 'Ford marketing has no idea what they are talking about, it's still in Roper"

I really really dislike the dealer, I wish I could still change dealerships because I would in a heartbeat.

I am having the exact same issue here in Denver. My dealer called me on 09/14 to let me know my truck had arrived at the rail yard 2 miles from the dealership, and was prepping me for Delivery. The next week I got the dreaded delivery delay email from Ford. Now it is almost a month later and still no truck and Ford corporate and my dealer cannot tell me anything about where my truck is, just the "estimated" delivery date which is now set for next week. Fingers crossed that it shows up next week and I don't get another delivery update email!

 

[everiklevine]

Yes, supply chain issues all over, and the recent threat of the rail strike didn’t help. I would think that car shipments take a lower priority to other freight such as food. People all over the logisticsworld are busting their rears.

For what it’s with, here are my key dates:

Arrived at dealer: 10/7 (Santa Clara, Ca)
Photo email received 9/22 (photo dated 9/3)
Shipped email notification: 9/14
Builnotification email 9/11
Build start notification 7/29 for week of 8/22

So, assuming the build started on 8/22 and the 9/3 photo was it really rolling off the assembly line:
It took 13 days to build
It shipped 9 days later
It to 23 days to go from Dearborn to Santa Clara

I have an appt to pick my truck up on Monday since I’m out of town.

 

[httpster]

I am having the exact same issue here in Denver. My dealer called me on 09/14 to let me know my truck had arrived at the rail yard 2 miles from the dealership, and was prepping me for Delivery. The next week I got the dreaded delivery delay email from Ford. Now it is almost a month later and still no truck and Ford corporate and my dealer cannot tell me anything about where my truck is, just the "estimated" delivery date which is now set for next week. Fingers crossed that it shows up next week and I don't get another delivery update email!

Did you get an XLT with the tow pack + tow tech pack? I called my dealer again and they said that it is actually in salt lake (nearby) and that ford has put a stop sale on it. They wont give up any more information on what the stop sale is or if there is a recall or anything. Ford (when I call them) says everything is fine and that I should get it within a week. I am wondering if it is related to the PWMs that were bad in the mach-e or just specifically something with the tow tech package.

Yes, supply chain issues all over, and the recent threat of the rail strike didn’t help. I would think that car shipments take a lower priority to other freight such as food. People all over the logisticsworld are busting their rears. For what it’s with, here are my key dates: Arrived at dealer: 10/7 (Santa Clara, Ca) Photo email received 9/22 (photo dated 9/3) Shipped email notification: 9/14 Builnotification email 9/11 Build start notification 7/29 for week of 8/22 So, assuming the build started on 8/22 and the 9/3 photo was it really rolling off the assembly line: It took 13 days to build It shipped 9 days later It to 23 days to go from Dearborn to Santa Clara I have an appt to pick my truck up on Monday since I’m out of town.

This isn't really relevant since mine has been 4 miles from the dealer since July. It was built in late may/early june. 4 months ago. It has been sitting in the rail lot for 4 months to go 4 miles - That + lack of info from ford or the dealer is what im mad about.

 

[tmbev]

Did you get an XLT with the tow pack + tow tech pack? I called my dealer again and they said that it is actually in salt lake (nearby) and that ford has put a stop sale on it. They wont give up any more information on what the stop sale is or if there is a recall or anything. Ford (when I call them) says everything is fine and that I should get it within a week. I am wondering if it is related to the PWMs that were bad in the mach-e or just specifically something with the tow tech package. This isn't really relevant since mine has been 4 miles from the dealer since July. It was built in late may/early june. 4 months ago. It has been sitting in the rail lot for 4 months to go 4 miles - That + lack of info from ford or the dealer is what im mad about.

I got the Lariat with the Tow Pack + Tow Tech Pack. All they will tell me is that it is on quality hold. Absolutely 0 additional details.

Looks like we are in the exact same boat httpster. The lack of transparency and information is what I am mad about, too. If they would just tell me what is wrong with the truck, what they are doing about it, and when they can expect a resolution, I would not be as frustrated. The dealer and Ford Marketing both completely refuse to take any ownership over what is going on and neither will provide me an ounce of information.
When I call Ford Marketing they tell me to talk to the dealer.
When I talk to the dealer, they tell me to talk to Ford.
How insanely frustrating is it that I have NO ONE to talk to. Hence I am posting here hoping to at least be heard.

My Lightning Lariat was ordered on 04/16.
It was shipped on 09/03.
It was delivered by rail to the railyard a few miles from the dealership on 09/09.
I then received a call estimating a delivery to me on 09/14.
On 09/20 they sent an email delaying until 10/10 - 10/16.
On 10/18 (two days after the last estimated delivery window) they emailed estimating a new delivery window of 11/10 - 11/16.
I have received 0 communications from Ford about what is going on. I have tried calling to ask. They won't tell me a single thing other than it is on a quality hold.
The truck continues to sit at the railyard. It has not been moved back to Michigan. It has not be moved anywhere to actually address some sort of undisclosed issue.

 

[ChasingCoral]

They won't tell me a single thing other than it is on a quality hold.

This is critical information. It sounds like Ford has identified something that has them concerned about your vehicle and so they have placed it on a quality hold. That probably means they are testing some models with a component like yours to determine if there is an issue that needs to be resolved before delivery to the customer (you), or they have identified a part that needs replacing (hardware or software). This is usually done at the dealership. Ford or the dealer may be choosing to hold it at the rail yard rather than take up space at the dealership while the issue awaits resolution.

 

[tmbev]

This is critical information. It sounds like Ford has identified something that has them concerned about your vehicle and so they have placed it on a quality hold. That probably means they are testing some models with a component like yours to determine if there is an issue that needs to be resolved before delivery to the customer (you), or they have identified a part that needs replacing (hardware or software). This is usually done at the dealership. Ford or the dealer may be choosing to hold it at the rail yard rather than take up space at the dealership while the issue awaits resolution.

Thanks for your thoughts ChasingCoral.
Unfortunately the problem is communication and an action plan. While what you are describing sounds plausible, it's all still conjecture. If Ford would communicate what is going on and the steps they are taking to resolve it, conjecture would not be needed. Leaving customers guessing by not proactively providing information is bad, bad business. Completely blowing off your customer when they call on their own to get information, pointing at the dealership, and then the dealership pointing back at Ford, is even worse business.

I've been waiting 2 months now for any information after my truck's arrival. If httpster is any indication, it looks like I could be waiting several more months with absolutely no guidance from Ford. In the US, for most people, life does revolve around a vehicle and busy schedules, so 2 months of waiting with no commitment to final delivery is very frustrating. 7 months so far if you include my order date...18 months if you include my reservation date.

 

[httpster]

Thanks for your thoughts ChasingCoral.
Unfortunately the problem is communication and an action plan. While what you are describing sounds plausible, it's all still conjecture. If Ford would communicate what is going on and the steps they are taking to resolve it, conjecture would not be needed. Leaving customers guessing by not proactively providing information is bad, bad business. Completely blowing off your customer when they call on their own to get information, pointing at the dealership, and then the dealership pointing back at Ford, is even worse business.

I've been waiting 2 months now for any information after my truck's arrival. If httpster is any indication, it looks like I could be waiting several more months with absolutely no guidance from Ford. In the US, for most people, life does revolve around a vehicle and busy schedules, so 2 months of waiting with no commitment to final delivery is very frustrating. 7 months so far if you include my order date...18 months if you include my reservation date.

I agree with you 100%.
I just want communication about what is going on, and how they are going to resolve it.
I am going on 4 months with no information from Ford or the dealer.

I made a website that I am going to start sending to Ford and new outlets until I get some actual information. Where's My Lightning (warning the URL has the F word in it haha, I was fired up)

I have never owned a Ford previously. There was an F150 powerboost available at my dealer, so I bought that in late august or early september. I regret supporting this company. My wife wanted a bronco, but there is no way in hell I would go through this again.
Overall my brand perception of Ford has shifted from "Love the lightning and Ford" to "Ford is not even considered in my next car purchase"

 

[tmbev]

I agree with you 100%.
I just want communication about what is going on, and how they are going to resolve it.
I am going on 4 months with no information from Ford or the dealer.

I made a website that I am going to start sending to Ford and new outlets until I get some actual information. Where's My Lightning (warning the URL has the F word in it haha, I was fired up)

I have never owned a Ford previously. There was an F150 powerboost available at my dealer, so I bought that in late august or early september. I regret supporting this company. My wife wanted a bronco, but there is no way in hell I would go through this again.
Overall my brand perception of Ford has shifted from "Love the lightning and Ford" to "Ford is not even considered in my next car purchase"

I just visited your website. We have EXACTLY the same issues, responses from Ford Corporate, and responses from our dealerships and their corresponding "regional representatives".
This is probably the most frustrating experience I have ever been through, where no one cares and no one wants to take ownership between Ford and the local dealer. It is laughable at this point. Ford better step the hell up and provide customer service soon. The tight-lipped, pass-the-buck responses lead me to believe there is something very devastating going on with our particular truck configurations and they don't want to say anything that is going to open them up to a class-action lawsuit.

I see that you have a NEW estimated delivery date ending this Saturday. Keep making updates to your website (and here). I will be curious if they delay your delivery yet again. So far you and I are the only two I have heard of that have had this exact same extended delay, but I would venture to guess there are many more, and that maybe it has to do with the Tow Tech Package, because other than that, the only other modifications I made to my Lariat are the all-terrain tires and the extended range battery.

 

[httpster]

I just visited your website. We have EXACTLY the same issues, responses from Ford Corporate, and responses from our dealerships and their corresponding "regional representatives".
This is probably the most frustrating experience I have ever been through, where no one cares and no one wants to take ownership between Ford and the local dealer. It is laughable at this point. Ford better step the hell up and provide customer service soon. The tight-lipped, pass-the-buck responses lead me to believe there is something very devastating going on with our particular truck configurations and they don't want to say anything that is going to open them up to a class-action lawsuit.

I see that you have a NEW estimated delivery date ending this Saturday. Keep making updates to your website (and here). I will be curious if they delay your delivery yet again. So far you and I are the only two I have heard of that have had this exact same extended delay, but I would venture to guess there are many more, and that maybe it has to do with the Tow Tech Package, because other than that, the only other modifications I made to my Lariat are the all-terrain tires and the extended range battery.

I will keep you updated as I have updates. I think we have maybe narrowed it down to the tow tech pack. Would be nice if Ford could give us an update. If they do contact me I will post it here as well.

I'm going to be posting a link on the site back to this thread as well, so they can see it's not just me.

 

[tmbev]

I will keep you updated as I have updates. I think we have maybe narrowed it down to the tow tech pack. Would be nice if Ford could give us an update. If they do contact me I will post it here as well.

I'm going to be posting a link on the site back to this thread as well, so they can see it's not just me.

So I saw on your website that your delivery week came and went again, only to get another call from the dealer about another delay. Ay ya ya. This is crazy.

 

[httpster]

So I saw on your website that your delivery week came and went again, only to get another call from the dealer about another delay. Ay ya ya. This is crazy.

Usually Ford updates me with an email, the tuesday after the date has come and gone.Generally at 6pm Mountain time, we'll see what tomorrow brings.
I'm reaching out to local news it's just been a slow process, hoping to get some steam so that we can get some answers!

 

[tmbev]

Usually Ford updates me with an email, the tuesday after the date has come and gone.Generally at 6pm Mountain time, we'll see what tomorrow brings.
I'm reaching out to local news it's just been a slow process, hoping to get some steam so that we can get some answers!

My next estimated delivery week starts mid-week this week. We will see what happens.

I've also considered contacting my local news station. Putting both the dealership and Ford on blast might be the only way for anyone to care.

 

[tmbev]

My next estimated delivery week starts mid-week this week. We will see what happens.

I've also considered contacting my local news station. Putting both the dealership and Ford on blast might be the only way for anyone to care.

Usually Ford updates me with an email, the tuesday after the date has come and gone.Generally at 6pm Mountain time, we'll see what tomorrow brings.
I'm reaching out to local news it's just been a slow process, hoping to get some steam so that we can get some answers!

Well, something miraculous just happened. My my dealer called and my truck is finally in! Just wanted to update you, not to make you feel bad, but in hopes that maybe whatever hold they had on our vehicles is resolved. Hoping you get yours soon, too! Keep me updated just for good measure.

 

[httpster]

Another Tuesday, another delay over here: Your vehicle’s previous estimated delivery range of October 30, 2022, and November 5, 2022, has been updated to between November 19, 2022, and November 25, 2022.

 

[Natacastan]

I'm new to the forum and I just wanted to chime in and mention that you're not alone - I've been in the same boat. I know it's frustrating, but the open carrier car transport process takes time. It's not unusual for these types of shipments to take a few weeks. Many of us here have waited several weeks for our shipments to arrive. I'm a newbie to the forum, but I'm sure that others can offer more insight into what you can expect. In the meantime, hang in there and keep an eye on your ETA for any updates. Hope that the whole shipping project went well for you.