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Screens went black!

4348 Views 31 Replies 9 Participants Last post by  FM_Jack, 
Fryballin
I had my windows tinted in my lightning today, front 2 to match the back and the front glass with 70% ceramic tint. Apparently sometime during or after the tint was finished the instrument cluster screen and the 15 inch screen went black. The truck was still able to be drove to the dealership which is what the tinting company did. This was at the end of the day so nothing has been discovered yet but I have some ideas as to what is going on. Anyone have this issue or something like this happen in the Mach E? The truck was left in accessory mode for the duration of the tinting application. I would say 2-3 hours at least.
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FM_Jack
Fryballin said:
I believe I read in the owners manual that the lightning charges the 12 volt battery when plugged in as that was an alternative recommendation in the manual for dealing with 12 volt battery issues.

Turns out my trucks issue was an “Audio Control Module”. This was likely damaged by water when they tinted the front window. Service department said when they pulled this module out everything started working again. Thankfully this component is in stock, ready to ship and they have put a major rush on it to get it in as soon as possible. Thanks everyone for your input! As much as I would have rather not had an issue, I have learned a lot about my truck and the workings of the 12 V system through this process. My dealership has been awesome.
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Ooo thank you for sharing. Going to bring this up when I do mine. Sorry you had to get the guinea pig.

Also, let's not forget this did happen through a Ford dealer and this is the up side to having them around. And I guess they were able to figure it out. I know there is plenty of examples and time to crap all over them but you have to appreciate it when it does actually work out for you.
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Fryballin said:
I believe I read in the owners manual that the lightning charges the 12 volt battery when plugged in as that was an alternative recommendation in the manual for dealing with 12 volt battery issues.

Turns out my trucks issue was an “Audio Control Module”. This was likely damaged by water when they tinted the front window. Service department said when they pulled this module out everything started working again. Thankfully this component is in stock, ready to ship and they have put a major rush on it to get it in as soon as possible. Thanks everyone for your input! As much as I would have rather not had an issue, I have learned a lot about my truck and the workings of the 12 V system through this process. My dealership has been awesome.
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That is fantastic! I wish they were all made that way, another example of Ford doing it right. :)
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ChasingCoral
TeslaDriver said:
It is my opinion that EVs should trigger the DC/DC converter when plugged in, to also keep the 12v battery topped off. MOST DO NOT. I travel, and both the GM EV and my Teslas will suffer 12v death if left long enough without being "awakened" as per above.
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The Mustang Mach E will charge the 12v when plugged in to recharge the HVB. I believe the Lightning does the same.
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kab
Fryballin said:
Is there an online Lightning owners manual posted anywhere, I would like to access it on my computer rather than my Ford pass app.
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ChasingCoral
Fryballin said:
Is there an online Lightning owners manual posted anywhere, I would like to access it on my computer rather than my Ford pass app.
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It was posted on this forum in April:
www.lightningowners.com

Lightning Owners Manual

I've been checking - looks like it is finally getting close. Ford has at least made the entry on the page, although the page says no data found. Thinking this should be the link - if they change it I'll update this post, but hoping that it arrives in the next week or two...
www.lightningowners.com www.lightningowners.com

You can search the Forum for "manual".
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Fryballin
Back in business. Picked the truck up at 1 today. Found out exactly what happened. The “phone mat” (that is what the dealership called it) between the dash speaker and the back of the 15” screen has little holes in it apparently and the guy tinting the front windshield didn’t realize this so he didn’t put anything over it and a little bit of water got down in there and messed up the audio control module. Just thought that was good info to know for anyone thinking of tinting the front windshield. The tint looks awesome btw. 70% ceramic on the front is just right in my opinion. Hard to tell but reduces heat and UV by a lot.
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ChasingCoral
Fryballin said:
Back in business. Picked the truck up at 1 today. Found out exactly what happened. The “phone mat” (that is what the dealership called it) between the dash speaker and the back of the 15” screen has little holes in it apparently and the guy tinting the front windshield didn’t realize this so he didn’t put anything over it and a little bit of water got down in there and messed up the audio control module. Just thought that was good info to know for anyone thinking of tinting the front windshield. The tint looks awesome btw. 70% ceramic on the front is just right in my opinion. Hard to tell but reduces heat and UV by a lot.
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Great! Since it was damaged by the tint company, who paid for the repairs?
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Fryballin
ChasingCoral said:
Great! Since it was damaged by the tint company, who paid for the repairs?
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I’m not sure. I know I don’t owe the dealership anything and I’m not sure what I owe on the tint job yet. The dealership and the tint company have a really close relationship so it wouldn’t surprise me if they don’t let it slide
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ChasingCoral
In case other folks have their screen go blank, there is an issue with some Sync 4A vehicles:
Font Newspaper Terrestrial plant Screenshot Publication
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FM_Jack
You guys jinxed me. Happened to me this morning as I went to work.

I did the reset and it pulled right up as I was driving.
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Fryballin
FM_Jack said:
You guys jinxed me. Happened to me this morning as I went to work.

I did the reset and it pulled right up as I was driving.
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Any problems since the reset?
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FM_Jack
Fryballin said:
Any problems since the reset?
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Nope. Ran just fine when I left work. This morning it was almost like it didn't get the command to start.
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