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OTA software update - not working

5359 Views 34 Replies 16 Participants Last post by  DJSL866
Is anyone else having problems with the recent OTA update?
Since they rolled out the newest update (including phone as a key) my lightning is not updating. My OTA updates are scheduled to occur at night, however each morning I notice an alert in the ford app that says it was unable to update due to one of the requirements not met; i.e. vehicle is in park, vehicle not running, not pressing the brake pedal, all lights are off and doors are closed. But all of these ARE met, including being charged at 75% or more. Even when I go into the sync system and manually click on "Update Now" it appears as if it is starting the update and then it never does. I have tried switching the OTA schedule too and it still fails to update. I have now attempted an update at least 10 times.

Is anyone else having this problem or aware of a fix?
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I spoke with a very nice person @Ford Motor Company that works at the Software Updates number (833-389-0848). Here are the requirements she told me:

  • Doors Locked (even though it is in my garage)
  • Headlights Off (not on Auto)
  • Park Brake set (that is a noisy process)
  • Have at least 80% charge
  • Be connected to wi-fi
I have tried all of those--the OTA rep on the phone did not tell me about the headlights--I will give that a try!! She also advised driving for 30 minutes (?) before an update. She did not mention a minimum low battery charge.
I haven’t tried that. to be honest I didn’t realize there a[was a 12v battery in the trunk, and yet I find it a little absurd that you would , as an owner of a new vehicle, have to resort to such Nickle and dime methods to get an update to work. It shouldn’t be that difficult. I appreciate the info and will have to give it a try
I'd agree that it's disappointing, seems to potentially affect newer trucks more. I think it has to do with what level it charges that little joke of a battery to and what charge it needs to update. Really unfortunate that it doesn't charge while truck is plugged in. Seems like something that might be correctable via update, depending on if this is hard wired via run relay or not.
Thanks I appreciate the info!
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