My mannequin is not getting OTA updates. I know it was not driven much at the dealership. Ford Pass App says 3.5.5 is available. For the last 10 days I’ve been driving it every day and charging every night so I’m pretty sure the 12v battery is charged. I called Ford and they are going to push the update out because they show the 12v battery was low when it first tried at the dealership. Now comes the interesting part, the person I was speaking with went through my truck set up to make sure I had everything set up properly, which it was. Until she said the parking brake has to be engaged for the update to go through. I questioned her on the parking brake and she said she was reading it off her computer screen. I had never heard this before and wonder if it’s something new.
OTA software update - not working
Is anyone else having problems with the recent OTA update?
Since they rolled out the newest update (including phone as a key) my lightning is not updating. My OTA updates are scheduled to occur at night, however each morning I notice an alert in the ford app that says it was unable to update due to one of the requirements not met; i.e. vehicle is in park, vehicle not running, not pressing the brake pedal, all lights are off and doors are closed. But all of these ARE met, including being charged at 75% or more. Even when I go into the sync system and manually click on "Update Now" it appears as if it is starting the update and then it never does. I have tried switching the OTA schedule too and it still fails to update. I have now attempted an update at least 10 times.
Is anyone else having this problem or aware of a fix?
Since they rolled out the newest update (including phone as a key) my lightning is not updating. My OTA updates are scheduled to occur at night, however each morning I notice an alert in the ford app that says it was unable to update due to one of the requirements not met; i.e. vehicle is in park, vehicle not running, not pressing the brake pedal, all lights are off and doors are closed. But all of these ARE met, including being charged at 75% or more. Even when I go into the sync system and manually click on "Update Now" it appears as if it is starting the update and then it never does. I have tried switching the OTA schedule too and it still fails to update. I have now attempted an update at least 10 times.
Is anyone else having this problem or aware of a fix?
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Took delivery 12/29/2022. Ford Pass App says 3.5.5 was pushed on 12/16/2022. Ford says 12v battery was low. Ford will push update two times in next 5 days. Park brake is on. Fingers crossed. I’d like to get PAAK.
After a week of no updates I re-contacted Ford. The very nice lady said they still show low 12v battery but could not tell me if that was from last week or the original one on 12/16/2022. I’ve now got a trickle charger on the 12v battery (battery shows fully charged) and will wait another week. If no joy I’ll take it to the dealer and see what they can do.
1 - 3 of 35 Posts
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