[NeedMyLightning]

I was selected to order my lightning back in June (and can now during this wave since I didn’t then). When I click “continue to payment” after configuring my truck, an error message pops up that says “Your payment transaction was unsuccessful. Please try again.”

I have called Ford and they told me it is a known problem but to keep trying because some people have been able to get through that had the issue. I’ve tried everything I can possibly imagine without success. I doubt ford fixes the issue before the window to order closes on the 22nd. Has anyone experienced this issue and found a way to order?!?

 

[NeedMyLightning]

 

[jmft08]

Not lucky enough to be able to order yet, but I think you could go to your dealer and have them take the order offline, note I believe that commits you to that dealer so I would try to get pricing in writing including ADM. I'm no expert so hopefully others will provide some thoughts as well.

 

[NeedMyLightning]

The dealer said they can’t order it for me either… I’ve tried everything possible and I’m losing hope. I was thinking of changing dealers to see if that somehow allows me to order it directly from the dealer

 

[grumpy]

You didn't say, but I assume you have tried every credit card you have?

 

[Russr]

Bit of a geekie angle on things... which browser are you using? Safari? Chrome? Firefox?
I'd suggest trying to process the transaction using Chrome (no, I'm not a huge Google fan, but pretty much ALL web designers/sites use Chrome as the de-facto standard they test against... you might be suffering from something like that.

Just a thought...

Russ

 

[NeedMyLightning]

I haven’t tried every card, but I have tried 5 cards including a debit card. They do not ask me to input any card information prior to clicking continue to payment but I was changing what is in my wallet, even completely removing a card.

I have also tried using chrome, safari and edge. And I’ve also tried clearing my cache and using the private browsing modes…

 

[Minow]

I'm having the same issue and curious to know if you got the payment issue resolved.

Called Ford, the dealer, etc and got no clarification. And now the order window for the PRO trim is closed... Not fun!

Tried ordering the XLT to see if it would work and I'm still having deposit payment issues.

 

[NeedMyLightning]

After calling Ford several times, I was finallly connected with a more experienced rep who seemed to know what they were doing… the rep told me that my reservation was never properly extended and that I was basically in a state of limbo. We will see if he is correct but he said that I will be able to order in the 3rd 2023 wave, sometime in September… he also said I most likely won’t get 2022 pricing as a result…

 

[Minow]

This might make sense. Dealership offered me the Lariat back in June, but I can't afford that. Wonder if the dealer didn't properly extend my reservation.

Tough news about the price. I saw the same message indicating I would be still eligible for the original '22 price. Figured it was too good to be true.

 

[NeedMyLightning]

Same thing here. Reserved a Pro but was offered the Lariat in June. Something got screwed up and it happened to a lot of people

 

[Minow]

Thanks for the info... Some peace of mind

 

[Jaronu]

Same thing here. Reserved a Pro but was offered the Lariat in June. Something got screwed up and it happened to a lot of people

I was ordering the 23 xlt with extended battery and will jump to 61k lariat with extended sun roof and other options not to my intest i call the dealer they had no idea how to solve the issue then call 800 ford customer support and was told to extend the reservation to protect the 21 prices