[Wayneforte]

Just had to drop my 2022 Larriat Lightning off at the dealer. I have the Pro charger at home and my vehicle will not charge. I was receiving notifications that I needed an update and when I tried initiating the update it failed and after that my truck lost communications and now is not charging. I thought my dealer could walk me through a diagnosis to see if there was a simple reset but instead they told me to drop my truck off and they would service it. This is very worrying to me. How can I trust taking this vehicle on a road trip with this relatability. I would think that Ford would have a priority service for Lightning vehicles but NOT. They have very limited service resources focused on this vehicle. I am dead in the water.

 

[ChasingCoral]

Just had to drop my 2022 Larriat Lightning off at the dealer. I have the Pro charger at home and my vehicle will not charge. I was receiving notifications that I needed an update and when I tried initiating the update it failed and after that my truck lost communications and now is not charging. I thought my dealer could walk me through a diagnosis to see if there was a simple reset but instead they told me to drop my truck off and they would service it. This is very worrying to me. How can I trust taking this vehicle on a road trip with this relatability. I would think that Ford would have a priority service for Lightning vehicles but NOT. They have very limited service resources focused on this vehicle. I am dead in the water.

Have you tried charging the truck at another charger? If not, I recommend you find a local charger or two (preferably a L2 and a DCFC) to find out if the truck is failing to charge or if the problem is with your Ford Charge Station Pro.

 

[Wayneforte]

Yes, did that and even tried the charger at the dealer. My Ford dealer has been working on it all day and still can’t pinpoint the problem. They did say the 12v battery is low and not charging and causing issues. Not sure what that means but the bigger problem is Ford’s lack of having their dealer network prepared and ready to give their Lightning customers prioritty service. Ford is no where near ready to be a serious EV manufacturer.