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My experience with Sunrun... My husband has a Ford Lightning in production. We chose a model specifically because of the extended range battery. We live in an area that loses power frequently, so we are really excited about backup power capability. Sunrun contacted us on behalf of Ford. They came out to take pictures and see what was need to get our house equipped for the back charging. The local technician that came out was great, but unfortunately the good experience with Sunrun stopped there. We have a moderate 2,000 sqft, house, equipment with solar panels, and 200 amp breaker. The only thing we need from Sunrun is literally the inverter and of course they have to run wires and hookup the inverter to the house. This is costing $9,400. Both my husband and I asked for the price breakdown. The Sunrun representative was very cagey. While they sent us the contract for $9,400 we still haven’t seen a price breakdown. The representative would only say the inverter was around $4,000. I then asked if the remanding $5,400 was labor he, said is was because of the warranty they offered. I called Ford to see if I could buy the inverter through them. After being on the phone for an hour and 6 people later, I was told I could only get it through Sunrun. Every conversation I have had with the Sunrun representative he comes across as arrogant, he even laughed when I said I called Ford. So while we will reluctantly end up going through Sunrun because we have no other options. I think people should be aware that it is a large expense on top of the truck. If Sunrun is charging us $9,400 for a house completely setup I can only image the thousands of dollars they will charge other customers, that don’t have solar panels.
 

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I thought that if you ordered a Ford Lighting with extended battery the pro charger and inverter and associated items were included in the price of the vehicle. If you need it installed you will need to pay for that. I'm I wrong?
 

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Discussion Starter · #3 ·
I was under the same impression, but from my understanding only the pro charger is included. The inverter is only through Sunrun. That’s what Ford Lightning department told me when I called yesterday. It’s really unfortunate because Sunrun now has a monopoly, and I feel they can charge whatever they want. It was definitely a sticker shock when we saw the price.
 

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I was under the same impression, but from my understanding only the pro charger is included. The inverter is only through Sunrun. That’s what Ford Lightning department told me when I called yesterday. It’s really unfortunate because Sunrun now has a monopoly, and I feel they can charge whatever they want. It was definitely a sticker shock when we saw the price.
As i understand it you dont HAVE to work with Sunrun, as they’re not represented in all 50 states.

Ford recommends that you work with a local third party if you’re in a “non Sunrun state”. If you can do that in some states, I can’t see why you can’t do that in all states?
 

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As i understand it you dont HAVE to work with Sunrun, as they’re not represented in all 50 states.

Ford recommends that you work with a local third party if you’re in a “non Sunrun state”. If you can do that in some states, I can’t see why you can’t do that in all states?
Our experience has been the same as OP- same costs same attitude from SR etc.

I will say in asking the electrician who is going to install our a Charge Station Pro; apparently the quote is not that far out of Left-field as the system the electric company he works for uses by Kohler cost roughly $10-$12,000 on the small and in terms of generator size to 15 to 17,000 on the large side in terms of generator. This is for a system that is a back up generator (propane powered with its own dedicated tanks). One that is battery operated such as with Tesla batteries is more expensive. So while I can’t say SunRun is responsible for a crazy price hike or anything they sure as crap aren’t very easy to deal with and are quite arrogant in their pricing scheme.
 

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So while we will reluctantly end up going through Sunrun because we have no other options.
You don’t have to use SunRun. There are lots of threads here detailing similar experiences with SunRun. You can buy the equipment directly through this link for $3900 plus shipping. Get quotes from local electricians for comparison.


Edited to include FordGuy quote
 

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Oh, I already know that we don’t have to use SunRun. I was just saying that when I asked the electrician who’s going to be installing the charge station pro about doing the install of that equipment it turns out it’s going to cost roughly the same amount of money. Yes dealing with SunRun sucks but, that either way (they install or local electrician installs) it doesn’t seem like it’s going to be a cheap proposition.

You don’t have to use SunRun. There are lots of threads here detailing similar experiences with SunRun. You can buy the equipment directly through this link for $3900 plus shipping. Get quotes from local electricians for comparison.

 

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I was under the same impression, but from my understanding only the pro charger is included. The inverter is only through Sunrun. That’s what Ford Lightning department told me when I called yesterday. It’s really unfortunate because Sunrun now has a monopoly, and I feel they can charge whatever they want. It was definitely a sticker shock when we saw the price.
Unfortunately the Pro Power Backup (inverter and battery) was always being sold separately. The Fire Charge Station Pro comes with the ER battery pack and that is requested for the PPB but the whole system is extra. Like some of mentioned, you can buy the PPB components from SunRun and have them installed by a licensed electrician but be careful of warranties, etc. whole home generators are much more than the $9,400 you were quoted because there’s the initial equipment and the fuel to run them. They must consistently be turned on to avoid freezing up, so you will burn fuel without even using the main purpose of the generator. This is one of the biggest selling points of the PPB.
 

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Oh, I already know that we don’t have to use SunRun.
Sorry, I edited the post to include the FordGuy post I was replying to.

I was prepared to see $10k costs for Pro Power Backup from the original announcement. Mainly because of my complicated install situation.
 

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Sorry, I edited the post to include the FordGuy post I was replying to.

I was prepared to see $10k costs for Pro Power Backup from the original announcement. Mainly because of my complicated install situation.
Don't be surprised to see it go higher. $10K is pretty much the price for a simple install.
 

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Don't be surprised to see it go higher. $10K is pretty much the price for a simple install.
Sunrun seems to lazily giving out those $9400 quotes. I was hoping they would lazily give me one, but they don't serve this state.

I think the 800 pound gorilla lurking in the corner is that it appears that both the Ford Charge Station Pro and Home Integration Systems are back-ordered/late availability/severely supply constrained. Lightning with Pro Power Backup has been too heavily advertised for @Ford Motor Company to fumble the rollout with unavailable equipment and an arrogant, lackadaisical installation partner. A lot of Lightning buyers are going to be depending upon an 80 Amp EVSE to make the truck work for them. There are only a couple option I know of–the Charge Station Pro that comes as part of the truck purchase and a $2200 Clipper Creek.
 

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I think the 800 pound gorilla lurking in the corner is that it appears that both the Ford Charge Station Pro and Home Integration Systems are back-ordered/late availability/severely supply constrained.
You are correct about the home integration system being back ordered. I placed my order through AEE express at the first of May, within the first few hours FORD customers could place an order on their website and it went from expected ship date of May 10, to Sep 1, and then it moved to Nov. 1st and has been there ever since. On FORD’s website I also noticed they were saying the intelligent backup power would not be available until winter 2022 or maybe it said “late 2022”
 

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My experience with Sunrun... My husband has a Ford Lightning in production. We chose a model specifically because of the extended range battery. We live in an area that loses power frequently, so we are really excited about backup power capability. Sunrun contacted us on behalf of Ford. They came out to take pictures and see what was need to get our house equipped for the back charging. The local technician that came out was great, but unfortunately the good experience with Sunrun stopped there. We have a moderate 2,000 sqft, house, equipment with solar panels, and 200 amp breaker. The only thing we need from Sunrun is literally the inverter and of course they have to run wires and hookup the inverter to the house. This is costing $9,400. Both my husband and I asked for the price breakdown. The Sunrun representative was very cagey. While they sent us the contract for $9,400 we still haven’t seen a price breakdown. The representative would only say the inverter was around $4,000. I then asked if the remanding $5,400 was labor he, said is was because of the warranty they offered. I called Ford to see if I could buy the inverter through them. After being on the phone for an hour and 6 people later, I was told I could only get it through Sunrun. Every conversation I have had with the Sunrun representative he comes across as arrogant, he even laughed when I said I called Ford. So while we will reluctantly end up going through Sunrun because we have no other options. I think people should be aware that it is a large expense on top of the truck. If Sunrun is charging us $9,400 for a house completely setup I can only image the thousands of dollars they will charge other customers, that don’t have solar panels.
I live in Idaho, and fortunately (apparently) Sunrun doesn't serve my state. I am having solar installed by EGT solar, and they quoted me $500 to install both the inverter and charger. Granted, they are also installing my solar, but my solar installation was only $1500 in labor. Sunrun sounds like they are screwing people.
 

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I thought that if you ordered a Ford Lighting with extended battery the pro charger and inverter and associated items were included in the price of the vehicle. If you need it installed you will need to pay for that. I'm I wrong?
Since I didn't see a direct answer to your question...

The Lightning Extended Range models "come with" (eventually?!) the Ford Charge Station Pro (FCSP) 80-amp Charger (required cost of charger wiring and installation is separate) and the truck's included Pro Power Onboard (9600W on-board inverters split 2400W/7200W) via 11 outlets in the frunk, cabin, and bed of the truck including the 240V 30-amp plug.

The Ford Home Integration System ("Ford/Delta HIS" with 3 separate components in a bundle: bi-directional solar capable inverter, microgrid integration device aka. transfer switch, and a small dark start battery) that provides for the Intelligent Backup Power capability (truck plugged in to the FCSP for home backup power during an outage) is an extra cost for the integration hardware at $3,895 and whatever installation costs are associated with re-wiring your home electrical panel to meet your needs and the system requirements -- most folks are reporting in around an extra $5k for installation of the HIS by Sunrun.

Bottom line, the Home Integration System is absolutely extra -- both the hardware and any related installation costs.
 
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