[Scotty1890]

just curious how many people are still having modem connection issues. I last thought they said end of FEB would be a fix ???

 

[THEsocalledfan]

I still have the issue. I am going in for the technical service bulletin soon for it, but others have said it does not help.

 

[hevnbnd]

I still have it as well.

 

[Txxthie]

Still have it and actually just pulled fuse 32 today which temporarily fixes problem. What are Ford reps saying now that we are into March? 😝

 

[jodgey]

i had the connectivity issue, Ford Motor has distributed the fix to the dealership. I brought it in to the Dealership on Thursday, it’s taking several days to update. Should get in back on tuesday. I’ll let you know how it goes.

 

[TechDaddy3x]

i had the connectivity issue, Ford Motor has distributed the fix to the dealership. I brought it in to the Dealership on Thursday, it’s taking several days to update. Should get in back on tuesday. I’ll let you know how it goes.

Why several days to update? Are they using AOL to download ?

 

[jodgey]

Supposedly they have to rewrite the entire vehicle software. They also have to babysit it. Supposedly.

 

[quikag]

Supposedly they have to rewrite the entire vehicle software. They also have to babysit it. Supposedly.

That sounds safe. A several day software update with dealership techs in charge of not screwing it up.

 

[TechDaddy3x]

That sounds safe. A several day software update with dealership techs in charge of not screwing it up.

SUPPOSEDLY and several day update. Might just be a several day googling....Supposedly =)

 

[Txxthie]

Ford knows which vehicles are affected and should be contacting those owners to set up a fix. I have had zero followup from my dealership or from many calls placed to Ford CS. I have been continually feed the line from Ford CS that "an OTA update bricked some of the Lightnings and Broncos". My Lightning was bricked from the factory, Ford Pass Connect couldn't even be setup at delivery. Some owners have had a simple update, some their modems replaced and now a complete software reinstallation. At this point Ford should be replacing modems on all these vehicles and checking that the latest stable build of the software is installed. The biggest fear of legacy auto manufacturers pushing OTA updates is bricking vehicles. Once my Lightning gets fixed, I will be turning off automatic OTA updates.

 

[ortega.ed]

I am still having issues. I had it in to the dealer after a high voltage batter alert that popped up, and they said there were a couple service bulletins that they took care of (and I thought the modem issue was one of them) and connectivity was good for about a week, then on March 1st it stopped communicating again. It is definitely annoying.

 

[Leaf-clarity]

Still have it as well. The time between each reset varies. Sometimes i only get a day others almost a week before a reset is needed.

 

[msahin]

Happened 3 times. I fixed it twice by resetting the truck to factory settings repeatedly. Each time it took 2 weeks to reconnect. Third time was last week, still disconnected. Not a show stopper but Annoyed as hell.

 

[atguru]

I’m having the same issue with my ‘23 Pro. Called Ford CS and they said to take it to the dealer and ask for TSB 23-250. Has anyone done this specific software update? As a computer engineer, I’m not quick to volunteer to test beta software!

 

[jodgey]

I’m having the same issue with my ‘23 Pro. Called Ford CS and they said to take it to the dealer and ask for TSB 23-250. Has anyone done this specific software update? As a computer engineer, I’m not quick to volunteer to test beta software!

That is the solve. Took several days, but it works now

 

[jodgey]

Ford knows which vehicles are affected and should be contacting those owners to set up a fix. I have had zero followup from my dealership or from many calls placed to Ford CS. I have been continually feed the line from Ford CS that "an OTA update bricked some of the Lightnings and Broncos". My Lightning was bricked from the factory, Ford Pass Connect couldn't even be setup at delivery. Some owners have had a simple update, some their modems replaced and now a complete software reinstallation. At this point Ford should be replacing modems on all these vehicles and checking that the latest stable build of the software is installed. The biggest fear of legacy auto manufacturers pushing OTA updates is bricking vehicles. Once my Lightning gets fixed, I will be turning off automatic OTA updates.

dont wait for anyone to contact you, they won’t. when I called Ford motor, they said the fix had been out for a couple weeks. When I called the dealership, they had no idea what I was talking about and I had to direct them to TB-250-whatever, to find out what to fix. Was really surprised and annoyed at this clown car strategy to fixing a critical part of such a high visibility issue on such a high dollar product and critical launching of a new technology. its a $100,000 truck. It was delivered with a known default that crippled critical technology, they developed a fix, and then waited for me to do all of the work and led the service to team to find out what to do.

 

[tmontexas]

Ford Pass didn't work on my 2023 from the get go (took delivery on December 20th). The dealer took it in 3 times to fix it but on the 3rd try it was there for 3 days ... supposedly Ford sent an engineer down to fix it. His conclusion: "you have a bad module" ... on backorder with no idea of when. One thing he did do was to update my UI so I have the new dash look and features. Hands Free works erratically (which is, to say, not at all). I can't set charging limits anymore (have to just use a timer if I want less than 100%). That feature did work before they "fixed" it. Anyway, after paying $89 grand, I am not a very happy camper. But the truck works (as a truck) and it is really nice. We are supposed to start paying for some features after a certain time has passed but I feel a confrontation coming on in that arena since I haven't had (nor do I know will I ever have) access to those features (Blue Cruise, for example).

 

[JerryF]

Still have the issue on mine. Every 2-3 weeks it just stops talking. I just reboot it and go on assuming Ford will eventually really have a fix. But that's not looking too promising based on all the comments here.

 

[Trasher]

Same issues with my 2023 Lightening. Dealer is pushing in the referenced TSB today into my truck as its a known issues. Will see if my FordPass holds more than a week now. Pulling fuse worked but only temporary ever time. Its only a $90,000 truck what should I expect!!

 

[derekbpnw]

I'm in the same boat as you all. Going to wait another few weeks until there's hopefully a better answer than take it to the dealer for 3 days with the possibility of new issues created afterwards