Discussion Starter · #1 ·
I’ve seen in array of different posts on this forum about the Lightning’s glitchy modems and failures to be able to connect shortly after purchase. I picked up my 2023 ER Lariat two weeks ago and love it except for the fact it I can’t get the hotspot functionality to work. Ironically, all other Internet functions seem to be working. I spent about five hours on the phone with several different Ford technicians, did countless resets, and all of this point to the same system notification they find - “Waiting for modem authentication”. The last active connection was 12/16/21 when the modem was built. I’m being told I need to take the truck back into the dealership and have them manually reset the entire modem. Has anybody else experienced this or found a better solution? The last thing I want to do is have to take my brand new truck into the dealership already. I’ve got a bad feeling even the dealership won’t know how to fix this. Really wish they would not have given me the truck without testing this first.