What was your issue at the EA station?
Since I use them sparingly, the process has to come back to me. However that process gets aggravating when a station isn't work but that isn't visually apparently. But I'm spending time looking around in the app and the swipe button isn't there. So now I'm thinking, oh did I select the wrong station? Or does it not think I'm here? To me, not a lot of indication (for instance the moment I plug it into my car, it should say that station is unavailable to anyone else) that it is ready unless the swipe button appears. And then the station screen times out. Now I have to pull the plug out of my car (which I wish the indicator on the Mach E was red to let you know it is locked) and move to just try a different station. So I move the car, which isn't fun cause it is a walmart parking lot - which is a different story entirely. But now that this point I'm irritated because I'm trying to get home and I have my kid. Then plug it in, swipe button appears and away it goes.
Overall I think it works fine, I just feel like when it doesn't it isn't obvious. I don't know if that makes sense. I also hate how quickly EA logs you out of the app and it isn't a password I remember cause I use it sparingly. Also just for this example, I have an account loaded with money. I'm not swiping a card or tapping.
So if I could just plug the car in and it identify my account and just start charging, great. I don't like having to go through an app or mess with a device that is out in the open for anyone to tamper with. We don't need to mimic the previously gas station model.
Speaking to the "unavailable" indication, the very first time I used an EA station this would have been very helpful. I went to just try it out and get use to the process (didn't need to really use it). But I thought, I'd rather do it now and figure it out rather than on a trip. I get there, plug it in like it says and then select the numbered station based on what I saw on the unit (like I'm use to with a gas pump "10 on 3!"). Well that wasn't the correct number, it is the id number in the screen that I didn't notice it. However if the listed stations indicated unavailable once plugged into the vehicle, it would have been obvious (cause I'm looking at the app the majority of the time, not the unit screen) if one said that because no one else was there. It would have clicked much faster that I was selecting the wrong station.
I want to but haven't tried an Evgo station. I will be taking a trip this summer and I think there are EA along the way but there are some Evgos.