[mfj20th]

Hi...Has anyone else had issues getting their Pro Charger from Sunrun?
Im on day 6 of Ground Hog day conversations where I have the exact same dialog with the Sunrun rep about getting the email to confirm my tracking information for my charger.
Every time I have called, they have no record of my address, or email address and I start over again. I have tried to escalate at Sunrun, but there doesnt seem to be an escalation path. Getting kinda bummed that I dont seem to have any recourse and since this is the first Lightning my dealer had, they havent been able to advise anything at all.
So, anyone else out there in this pickle, or maybe sorted out a similar situation? Help is much appreciated.
Peace,
MJ

 

[Voltz]

When did you take delivery of the truck?
Has your dealer reported the vehicle as sold (correctly, to you)?

Those are the two key elements.

What happens if you fill out this form?

Confirm Shipping Address - Sunrun

Enter your Ford Order Information to log in

shop.sunrun.com

 

[mfj20th]

Filled out...Standing by to see if tomorrow brings any updates....
MJ

 

[[email protected]]

Those of us who took delivery earlier this year has the same problems. Sucks to see that you guys are still getting the runaround.

 

[Dson607]

I know many folks on the forum have had issues. From my end things have gone smoothly. I put a call into Sunrun the day I got by built email just to make sure they had my information on file. They asked for my order number and VIN. They did have my correct address. The day after I purchased the truck I called back and asked them to ship my charger (Sunrun doesn’t service upstate NY). That was a week and half ago. Just got an email this afternoon saying my unit has shipped - they included a FedEx tracking number as well.

 

[mfj20th]

I got my tracking today....I have the HIS, just need ot get it all installed...Thx to all for the advice
MJ

 

[Simsonic]

I know many folks on the forum have had issues. From my end things have gone smoothly. I put a call into Sunrun the day I got by built email just to make sure they had my information on file. They asked for my order number and VIN. They did have my correct address. The day after I purchased the truck I called back and asked them to ship my charger (Sunrun doesn’t service upstate NY). That was a week and half ago. Just got an email this afternoon saying my unit has shipped - they included a FedEx tracking number as well.
View attachment 4201

What number did you call?

 

[mfj20th]

The main sunrun number and they transferred me to the Ford team...

 

[bigmc83]

I had similar issues. I purchased my truck, and then heard nothing from Sunrun until a week after purchase, I got the email to confirm my shipping address....I did that, and still radio silence. I called Sunrun and was connected to an agent (this may take some doing on the prompts) but the agent confirmed my VIN and address, asked if I received a tracking number (of which I said no) and escalated the issue. The next day I had a tracking number and it should be here tomorrow, 9/12.

-Sean

 

[Dson607]

What number did you call?

SunRun.
(855) 341-0237. M-F, 7am-6pm. MST

this is the number that Ford gave me specifically for home charger issues.

 

[Dson607]

SunRun.
(855) 341-0237. M-F, 7am-6pm. MST

this is the number that Ford gave me specifically for home charger issues.

Got my Charger this afternoon and wanted to share a few pics of the unboxing.

 

[Buzz Lightning]

How much was total cost for installation by sunrun? I know the 80amp system costs $1300 but what’s total cost for everything else?