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Is trade in value of 2023 Lightning this bad?

7.1K views 61 replies 29 participants last post by  Lightspeed  
Ford simply apologized for the two batteries failing. However, no additional explanation was offered. So, I pushed and complained! The customer service representative at Ford was great. She even arranged a free loaner vehicle for the 13 days it took to have the new batteries installed and kept in touch (called ever 2 to 3 days). She did some research and saw that I have been a loyal Ford customer for many years. To my surprise several days after I got my truck back Ford extended the bumper-to-number warranty to 5 years / 60,000 miles (from 3 years / 36,000 miles) at no charge! That’s what I call great customer service. Of course, the battery warranty is still 8 years / 100,000 miles.
My truck had its first battery issue just this week, 5500 miles.