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Great truck... HORRIBLE software

1322 Views 7 Replies 8 Participants Last post by  MPie
Yesterday I got stuck at the side of the road for a while.

Was driving when I had to pull over to the side of the road to clear off some ice that had slide down onto the windshield. Left the truck running when I got out to clean things off.

When I got back in, I couldn't put the truck in gear as it said no key was present. I'm using PAAK and the phone was left in my truck when I got out. Tried opening the Fordpass app and it crashed. Got the app opened up again and the bluetooth status just alternated between Connecting and Disconnected.

My phone was still connected to the car via Bluetooth during all this, as wireless Android Auto worked and phone calls worked.

Tried restarting my phone just in case. Same thing. Phone connected to the truck (calls & Android Auto) but the truck still said no key was present.

Ok, time to enter the manual backup password. Oh wait.. that doesn't work as the keyboard keeps freezing, disappearing, or just not coming up when you press the icon 🤦‍♂️

Thankfully I was only a 5 min walk from my house. So I walked home got a key and came back.

This combined with the FordPass regularly crashing on open.. I REALLY hope that Ford hires up some great developers from all the tech sector layoffs. In the meantime, I'll definitely be carrying my key for a phone.

Automotive navigation system Vehicle Car Land vehicle Motor vehicle

Keyboard issue video (no this wasn't my password)
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I have found the software glitchy also, my experiences have been, seems to me some of this was after some over the air updates but could be wrong.

1.one day heated steering wheel would not heat in 1 hour drive, next time I started truck worked fine, was only time this happened and it was off when truck originally started but would not heat.
2. my apple phone has some serious issues with this infotainment system, 50 percent time it is so staticky I have to stitch my phone to its own speaker to solve the issue so i can talk to the person, not hands free solution. This one is my biggest frustration and my phone has and does work with all other vehicles and several are fords just fine.
3. very slow going from one system to another like nav to radio, sometimes makes a cracking noise as it is doing the transition
4. not infotainment but still have my rumble at specific speeds and it is 100 percent not tire balance as it almost 98 percent goes away in sport mode and other days in normal mode does not do this, i am taking in but hoping to wait just a bit so maybe ford techs get more time to tinker on other trucks like yours.
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