FordPass App no longer connecting

A week ago the FordPass app on my Android and also on my partner's iPhone stopped accessing the truck. I called FordPass and they (she) said it was a system issue that should be fixed "by the end of the month." That is, it affects EVERYBODY. Am I right to be skeptical? I haven't seen anyone else post about the problem.

By the way, I've followed all the Ford advice to fix the issue, but since the problem affects my partner's iPhone too, I believe it is a system problem. But if so, why aren't there many complaining?