[edcoble]

A week ago the FordPass app on my Android and also on my partner's iPhone stopped accessing the truck. I called FordPass and they (she) said it was a system issue that should be fixed "by the end of the month." That is, it affects EVERYBODY. Am I right to be skeptical? I haven't seen anyone else post about the problem.

By the way, I've followed all the Ford advice to fix the issue, but since the problem affects my partner's iPhone too, I believe it is a system problem. But if so, why aren't there many complaining?

 

[everiklevine]

My FordPass app seems to work quite well right now. Unlocking/locking and setting off the lights and horn (to my dog's dislike).

 

[ortega.ed]

Last update for me was Jan 24, 2023 at 8:58:07 AM....not sure why it's not working. Starting to get old as have been told an update would fix the problem in January. Another phone call said February. We shall see.

 

[TechDaddy3x]

Pull fuse 32 in the passenger floorboard fuse box. This will reset and reconnect. Mines been doing that off and in every few weeks. Been a easy fix until software comes

 

[RunnerJim1952]

My FordPass App stopped connecting to my Lightning on January 28, 2023. I called support about a week later and after going through troubleshooting on the call while sitting in the truck, I was told it's a known issue for some ICE F-150's and now they were going to add the lightning to the list. She said they were working on a fix with an ETA by the end of February but didn't know yet if it would be a OTA fix or require a "service call". For me, not having the FordPass App is more of an annoyance then a bad problem since the truck still drives just fine and almost all the other apps (e.g. Android Auto) still work fine. BTW - My Lightning is a 2023 XLT that I picked up on Dec 1, 2022 and the Ford Pass App worked fine for about 2 months.

Since the issue appears not to be affecting everyone, I'm betting that the end of February will come and go before they actually get a fix done and out to us unlucky few.

 

[heliian]

unlucky few.

Nah man, it's a well known problem now.

Like said above, you can pull fuse 32 or disconnect the 12v battery negative for a minute or two, reconnect or reinstall fuse and it should connect to fordpass again.

The problem is the communication modem in the truck. My best guess is that since that unit is "always on" it doesn't have the ability to reboot itself when it glitches.

Mine has done it once in first 3 weeks of ownership, I need the truck connected so it is very frustrating that it might glitch again.

 

[Henry Ford]

My FordPass does everything right now except update the state of charge. Tried pulling fuses but it might be a different issue. It's only been 13 hours, maybe time will fix it.🤷‍♂️

Of course, I still don't have PaaK.😠

 

[DuluthHawk]

My wife’s and mine stopped updating on February 5. After well over an hour on the helpline and troubleshooting per their instructions, I was told that this is a known issue for some owners. Further, I was told that on Feb. 1 an updated Android version of the app was released to address the problem, and that on Feb. 8 an updated Apple version would be released. We both have iPhones, and no update has been released in four weeks. Sounds like the fix will take longer. I’ll try pulling that fuse when I have a chance, thanks.

I know I’m not adding new info in my post but I just wanted the OP to hear that at least one more owner is having the same problem. No idea just how widespread this is.

 

[ortega.ed]

So I did pull that fuse for a couple of minutes and it did indeed allow the Ford Pass to reconnect to it. I went for a short drive and received an error, was able to drive, but when I checked the app, I had three messages/alerts that I had a "High-Voltage Battery Warning" I'm just curious if this was a result of pulling the fuse and replacing it? Did anyone else have a similar experience when trying? Just trying to check to see if I ought to take into the dealer.

 

[edcoble]

Pull fuse 32 in the passenger floorboard fuse box. This will reset and reconnect. Mines been doing that off and in every few weeks. Been a easy fix until software comes

Many many thanks! That worked for me. Great to have it back in operation.

 

[DuluthHawk]

Just talked with the Ford Pass help line—they confirmed that coders are working on an over-the-air update to fix this issue, not an app update as I was told last week. Said they’d hoped to have the over-the-air update done by now but it is taking longer than expected—hope to have it released soon.

 

[Henry Ford]

So I did pull that fuse for a couple of minutes and it did indeed allow the Ford Pass to reconnect to it. I went for a short drive and received an error, was able to drive, but when I checked the app, I had three messages/alerts that I had a "High-Voltage Battery Warning" I'm just curious if this was a result of pulling the fuse and replacing it? Did anyone else have a similar experience when trying? Just trying to check to see if I ought to take into the dealer.

Not normal. I have no experience with a high voltage battery warning though so can't be much help beyond that.

 

[RunnerJim1952]

Nah man, it's a well known problem now.

Like said above, you can pull fuse 32 or disconnect the 12v battery negative for a minute or two, reconnect or reinstall fuse and it should connect to fordpass again.

The problem is the communication modem in the truck. My best guess is that since that unit is "always on" it doesn't have the ability to reboot itself when it glitches.

Mine has done it once in first 3 weeks of ownership, I need the truck connected so it is very frustrating that it might glitch again.

Pulled

Nah man, it's a well known problem now.

Like said above, you can pull fuse 32 or disconnect the 12v battery negative for a minute or two, reconnect or reinstall fuse and it should connect to fordpass again.

The problem is the communication modem in the truck. My best guess is that since that unit is "always on" it doesn't have the ability to reboot itself when it glitches.

Mine has done it once in first 3 weeks of ownership, I need the truck connected so it is very frustrating that it might glitch again.

Pulling the fuse worked for me. At least for the last two days. Thank you very much for the tip

 

[GassLess_F150]

Nah man, it's a well known problem now.

Like said above, you can pull fuse 32 or disconnect the 12v battery negative for a minute or two, reconnect or reinstall fuse and it should connect to fordpass again.

The problem is the communication modem in the truck. My best guess is that since that unit is "always on" it doesn't have the ability to reboot itself when it glitches.

Mine has done it once in first 3 weeks of ownership, I need the truck connected so it is very frustrating that it might glitch again.
[/QUOTE

Pulled

Pulling the fuse worked for me. At least for the last two days. Thank you very much for the tip

Same Problem
pulling fuse did not fix and now have a trouble code on the dash

 

[GassLess_F150]

Not normal. I have no experience with a high voltage battery warning though so can't be much help beyond that.

Same thing happened to me, but still cannot refresh the truck on the app so cant see what the code is.

 

[Luke]

The app has diconnected 5 times since I took ownership of the truck on 1/2/23. I’ve called each time and feel the support techs are coached to pacify the caller. “Yes we are well aware of the issue. We’re so sorry, we’re working on it, it should reconnect shortly on its own”….and it never reconnects on its own.

The only thing that I have found to immediately work is disconnecting the negative terminal on the 12V battery.

I’m stating the obvious here but I own what amounts to $100,000 truck (for now before these things are labeled as lemons by state law) and I’m disconnecting the battery like it’s 1986 again. Simply ridiculous. Ford needs to get its act together. This is turning into a catastrophe.

 

[Love_Hate_Lightning]

I just joined this Forum so that I could vent about my experiences with the same issues.
Took delivery of my Lightning Lariat in mid-January, everything worked fine.
Feb 1 was the last time that Ford Pass has been able to report the charge status of my truck. Lengthy conversation with helpline and was told about the known "Connectivity Issues" with 2023 Lightnings and the upcoming update to make it all better.
3 weeks later, more glitching, one episode of vehicle stopping and no longer recognizing PAAK. Another lengthy helpline call and the new story was that the over-air update wasn't going to be the solution and I would need need to go to the dealer service dept. for the new Technical Service Bulletin TSB23-2050 with DTC update.
Called the dealership service department and this was news to them, but after getting passed around they agreed to take it in. Had to strong-arm them for a loaner vehicle. Thursday turned into finally getting the truck back on Monday. Short version, they don't know ... they did the update and were able to capture the incident when the PAAK stopped working, but the FordPass app is unchanged as far as battery level or active charging status. They have sent a "report" to Ford but can't do anything else at present. This is after days of the tech repeatedly accessing and removing their Fordpass access.
Frustrating to be having these problems with the most expensive vehicle I have ever purchased.

 

[Latapower]

I am having the same issue. The only difference is that once I removed fuse 32 in the passenger footwell the FordPass battery level started working again. Also, once I reset all connections with FordPass from inside the truck I lost my PAAK, and now I can't get it back. I should have tried the fuse trick first. I might try it a couple more times. I am scheduled to get the TSB23-2050 in 6 weeks. That was the first available appointment (Roseville CA Dealership). Reading your posts, now I have little faith that the TSB will fix my issue.

 

[THEsocalledfan]

Folks, note there is a technical service bulletin (TSB) on this and you need to call ford pass and make sure your bin is affected. If so, you need to take it in.

I had called @Ford Motor Company in Jan, they said it was known and hope to have a fix by the end of Feb. No contact from anyone after that or from my dealer. So, I called @Ford Motor Company again yesterday, and they tell me about the TSB, and helped get me scheduled fix with my dealer. I'm annoyed that I had to call them when I'd already called about this before after dropping 90k on a truck.....

 

[Love_Hate_Lightning]

Folks, note there is a technical service bulletin (TSB) on this and you need to call ford pass and make sure your bin is affected. If so, you need to take it in.

I had called @Ford Motor Company in Jan, they said it was known and hope to have a fix by the end of Feb. No contact from anyone after that or from my dealer. So, I called @Ford Motor Company again yesterday, and they tell me about the TSB, and helped get me scheduled fix with my dealer. I'm annoyed that I had to call them when I'd already called about this before after dropping 90k on a truck.....

My recent experience is that the TSB23-2050 update does not fix the problem. I also was not notified about it and had to find out when I called the helpline for a second time. When I called my dealer, they didn’t know about the update. After the update, nothing really changed, still having problems.
I thought I would try removing my vehicle from the FordPass app and reinstalling it, now I can’t even reinstall the truck because my lariat shows nothing under the connectivity tab in settings. See my post above.

I just joined this Forum so that I could vent about my experiences with the same issues.
Took delivery of my Lightning Lariat in mid-January, everything worked fine.
Feb 1 was the last time that Ford Pass has been able to report the charge status of my truck. Lengthy conversation with helpline and was told about the known "Connectivity Issues" with 2023 Lightnings and the upcoming update to make it all better.
3 weeks later, more glitching, one episode of vehicle stopping and no longer recognizing PAAK. Another lengthy helpline call and the new story was that the over-air update wasn't going to be the solution and I would need need to go to the dealer service dept. for the new Technical Service Bulletin TSB23-2050 with DTC update.
Called the dealership service department and this was news to them, but after getting passed around they agreed to take it in. Had to strong-arm them for a loaner vehicle. Thursday turned into finally getting the truck back on Monday. Short version, they don't know ... they did the update and were able to capture the incident when the PAAK stopped working, but the FordPass app is unchanged as far as battery level or active charging status. They have sent a "report" to Ford but can't do anything else at present. This is after days of the tech repeatedly accessing and removing their Fordpass access.
Frustrating to be having these problems with the most expensive vehicle I have ever purchased.