[ortega.ed]

All - have had F150 L SR for almost two weeks and the Ford Pass App for the most part has been solid. Until this morning. It hadn't updated in over 15 hours and even did the chat through the app and the person on the chat from Ford couldn't connect either. I did ask if there is a reboot of the computer that can be done but didn't really get a response. Anyway, they escalated it after about 20 mintues on the chat.

Anyone else have had this happen?

 

[ChasingCoral]

Is the app still operating, just non-responsive? Did you try starting the truck to see if that caused it to re-connect?

 

[ortega.ed]

Yes, started the truck, turned it off, turned it back on after 10 to 20 seconds. Still no luck. It's still not responding after updating my iphone to the latest OS and logging out of and back into the Ford Pass app. Just weird.

 

[KElkhorn]

I had this happen, and did the same thing with chat/getting escalated. It magically fixed itself once their engineering team got to it, but i never heard back from them.

 

[chillaban]

So I’ve had this happen twice within my first month of ownership. I can clear it up on my end by removing the negative terminal of the battery and forcing a deep reset of the truck. Or after a few days it seems to also clear itself up.

I’m sure there’s a fuse that can be pulled with a similar effect but I find the fuse box harder to get to compared to the negative terminal.

 

[TechDaddy3x]

Had the same thing happen to me. After a day of not updating I went into connected services only to find them blank. Called and they escalated. It was fixed automagically over the next 12-24hrs

 

[btaback]

I too have experienced this over and over again over my first 6+ weeks with the truck. At this point, the app is working but I cannot view or control and charging functions. Very very frustrating.

 

[Voltz]

In iOS, I swipe down on the Home/Vehicle app screens and it refreshes–eventually. Sometimes, it takes a few minutes or several impatient swipes. I've always linked this to how deep the truck is sleeping, especially when it's unplugged.

 

[LightningLAB]

All - have had F150 L SR for almost two weeks and the Ford Pass App for the most part has been solid. Until this morning. It hadn't updated in over 15 hours and even did the chat through the app and the person on the chat from Ford couldn't connect either. I did ask if there is a reboot of the computer that can be done but didn't really get a response. Anyway, they escalated it after about 20 mintues on the chat.

Anyone else have had this happen?

The same thing happened to me yesterday, My F150 Lariat ER lost its connected services, so no update in the Ford Pass app, no remote start, etc. I deleted the vehicle and added it back to the app. However, it now refuses to Activate. I talked to support on the online chat and later on the 1-800 number. Both tell me this is a known problem with some F150 and other vehicles. A software update is in the works for release in Jan 2023. In my case, I have to return to the dealership to have the Modem re-provisioned since it is corrupted.

 

[tmontexas]

When I took delivery of my ER Lariat on December 20th, the delivery person could not get Ford Pass to activate. She went through the procedure at least 5 times and each time it came back with an error message. She got on the phone to Ford and they escalated the issue but didn't have an answer. I didn't want to leave my brand new vehicle at the dealer while they figured it out so I drove home. I got a call from Ford Pass a few days ago ... the guy said, "We are aware of your issue and didn't want you to think we've forgotten you. We are still working to figure out what the problem is."
So I guess I just wait. No Ford Pass for me right now.

 

[ChasingCoral]

When I took delivery of my ER Lariat on December 20th, the delivery person could not get Ford Pass to activate. She went through the procedure at least 5 times and each time it came back with an error message. She got on the phone to Ford and they escalated the issue but didn't have an answer. I didn't want to leave my brand new vehicle at the dealer while they figured it out so I drove home. I got a call from Ford Pass a few days ago ... the guy said, "We are aware of your issue and didn't want you to think we've forgotten you. We are still working to figure out what the problem is."
So I guess I just wait. No Ford Pass for me right now.

Sounds like they are on it.

 

[tmontexas]

Sounds like it … no other recourse for me. Mine was the first 2023 Lightning delivered by my dealership and they told me they’d never seen this before. 🙄

 

[KElkhorn]

I had an issue once with a 2020 Ford Escape Hybrid that i purchased used from a dealer. There was a dealer hold on it, but for some reason no one could see it, both at the dealer, in the FordPass chat, and escalated to 2nd tier. Ended up having to have dealer re-flash Sync, at which point it still didn't work, but when I jumped on the chat in the FordPass App, they were able to see it and remove it in a few seconds, it has been working perfectly since.
Not saying that's what's wrong with yours, but sometimes it's a fairly simple issue that gets overlooked, the joys of living in a computer based society.

 

[msahin]

I have been having the same problem since yesterday. The app doesn't connect or update the info (odometer, charge level etc.). I can't remotely start it and I can's see/control charge in progress.

 

[ortega.ed]

Mine finally started working again after about 10 days, then worked fine for just over a week until Friday the 6th. This morning it worked normally again. It's definitely not the Tesla app!

 

[tmontexas]

I was in the dealership a couple of days ago and talked with the delivery manager about the issue. She had not received any direct communication about my issue. But she told me that the other 2023 (only 2 have been delivered) lightning she delivered had the same problem. At this point, waiting for Ford to do something. I don't think I can set a max charge limit without the app so that's not good ... among other things.

 

[ortega.ed]

When I called the first time and support elevated it, the voicemail I received from them (I missed the call), they stated they were aware that the 2023's were having issues and there should/would be an update in early January to fix the problem. I am hoping the Power Up update helps this issue out too, but maybe they are separate issues.

 

[tmontexas]

Ford Pass is now working on my 2023 ER Lariat. Dealer took it in today and it now works. Ford Pass had also called me a few days ago to say that the fix was imminent.

 

[THEsocalledfan]

Ford Pass is now working on my 2023 ER Lariat. Dealer took it in today and it now works. Ford Pass had also called me a few days ago to say that the fix was imminent.

I have a mobile tech coming to help with this today from my dealer. I also had this issue; just took delivery yesterday.

 

[tmontexas]

Update: After the dealer kept my truck for a day, some of the Ford Pass things worked and others still do not work. Specifically, Navigation to chargers is grayed out. Another ticket was opened for this. There are other things but that's the one that's on the top of my mind.