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Ford Pass Dropped Connection to my 2023 Lightning F-150 Lariat

1318 Views 10 Replies 7 Participants Last post by  Blitzen
Hi all.

It’s been an interesting couple of weeks with my new Lariat. It lost connectivity with Ford Pass and can’t reconnect. In talking with 4 different departments, here’s what I‘ve learned.

The last week of February the Ford Pass agent recommended I go to the dealer for a particular software patch. Which I did. It doesn’t work. And it caused more issues. The whole user interface of the truck changed (which I didn’t appreciate not being told about) and now I’m having issues with Apple Car Play and the audio system has died, mid stream, twice. AND, the patch didn’t work and they admitted as much to me. I would recommend against using it given all the issues the patch seems to have created.

I spoke with a rep last night who said they came off the line end of 2022 with the glitch. They’ve tried a couple of over the air patches, but they failed. Then they did this dealer installed patch and realized a couple of days in, that it wasn’t working either. The rep told me there’s nothing to do. The dealerships won’t have a fix. And they don’t expect The next software fix until June 2023.
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I had this happen. Dealer told me that some sold vehicles were accidentally re-marked as "in transit" from the manufacturer to the dealer. Mine was impacted (they had a list of VINs). Dealer told me maybe they could try a workaround but otherwise to just wait a few days. It was a bummer because I was out of town and would have appreciated the charge monitoring and the trip planner connectivity.

It did reconnect after 3-4 days.
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