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Ford Pass Dropped Connection to my 2023 Lightning F-150 Lariat

1323 Views 10 Replies 7 Participants Last post by  Blitzen
Hi all.

It’s been an interesting couple of weeks with my new Lariat. It lost connectivity with Ford Pass and can’t reconnect. In talking with 4 different departments, here’s what I‘ve learned.

The last week of February the Ford Pass agent recommended I go to the dealer for a particular software patch. Which I did. It doesn’t work. And it caused more issues. The whole user interface of the truck changed (which I didn’t appreciate not being told about) and now I’m having issues with Apple Car Play and the audio system has died, mid stream, twice. AND, the patch didn’t work and they admitted as much to me. I would recommend against using it given all the issues the patch seems to have created.

I spoke with a rep last night who said they came off the line end of 2022 with the glitch. They’ve tried a couple of over the air patches, but they failed. Then they did this dealer installed patch and realized a couple of days in, that it wasn’t working either. The rep told me there’s nothing to do. The dealerships won’t have a fix. And they don’t expect The next software fix until June 2023.
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Hello! I know you are new here, so welcome! We have numerous threads on this. 2 ways to fix temporarily (it will happen again):

1. Pull negative cable from 12v battery for a minute and reconnect. takes a 10 mm wrench (what I've been doing; keep it in the truck)
2. Pull the gateway module fuse. Someone else will know the number and in numerous threads.
Fuse 32
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