I have the FSCP installed. As soon as it connected to the internet I received an
e-mail from Ford congratulating me and telling me I could now control who could use my FCSP through the Ford Pass app.
The app connects to the FCSP (most of the time) but when I go to Station Sharing it says I have to turn on Access Control in settings. I can find no place in the app where I can turn on Access Control. I’ve spent way too much time on the phone with Ford and they have no answers. The previous version of the app has a toggle to turn it on or off but not the intelligent backup power version. I mounted the charger outside thinking I could control who had access to it, as it stands now anybody can use the FSCP.
Anybody else run into this?
I'm in exactly this situation today. Looks like maybe they removed the feature but didn't tell any of their customer service people. Hey @Ford Motor Company - what can you tell us?
After several hours of calls and live chats, I have achieved something called an "escalation," which apparently means somebody from "IT" will look into what's going on and I'll get a call back in 3-5 days.
For what it's worth, the email says explicitly:
Access Control: Control who can access your charge station with a tap right from the FordPass App
I am also seeing this, and it's causing no end of consternation for my husband, who is now certain that he won't be able to charge the truck (I have assured him all he has to do is plug it in...). @kvasiir, did you ever make any progress or get an answer?
None. It works fine, it just means that anyone can charge by plugging in. Since it's bolted right on to the front of my house, I was hoping to be able to use at least some kind of security feature.
My Company Purchased these chargers with the understanding we could control access as Ford Advertised for some lightning and Ford electric transit vans. We've spent dozens of hours on the phone with Ford endlessly being shuffled between departments without luck as no one there knows who can help. The charging people say the app support team, the app support people say the charging team, etc. Glad to head we are not the only one with this issue. The documentation and advertising material clearly says the app should allow us to enable Access Control but the options are missing from the app.
My Ford dealer put me in contact with the regional Lightning rep, we went over the FCSP interface with the Ford Pass App. He now understands that there is a glitch. He messaged me that the software development team head has been made aware of the issue and that they are looking into it. Hopefully they will fix it.