I ran into the same issue when I tried to change dealers after a dealer nearby said I could order a Pro model through them but my current dealer said I couldn’t (this was 3 weeks ago in wave 2) but when I called that Ford dealer change number they told me once you receive the “Ready to Order” you can’t change dealers but you can when in the earlier reservation stages. My current dealer said they wouldn’t have an ADM during test driving a few weeks ago but after I ordered (an XLT) I reached out to confirm this is still accurate and that they knew about the Ford Lightning Customer Customer Satisfaction Private Offer and haven’t heard back. If things go south (ADM) I’m going to see if I can change dealers now since I already ordered.
Ford no longer allows dealership change!
Apparently Ford is no longer allowing you to change dealers once you’ve received the invitation to build. Their web site still shows the change dealership phone number as 1-800-334-4375. But that’s a generic number. The direct number to change dealers is 1-800-392-3673.
According to the rep I spoke with, if you haven’t received the build notice you can change dealers. It once you get the notice, even if you haven’t ordered the build, the computer at Ford locks out dealer changes.
I didn’t complete the build or encumber myself in anyway prior to this mornings call to Ford.
So the customer will be held hostage for whatever ADM the dealer wants to charge. I’ll filed a complaint with Ford, and recommend everyone else do the same. I believe this is the straw that broke the camels back and you won’t see another new Ford in my driveway.
According to the rep I spoke with, if you haven’t received the build notice you can change dealers. It once you get the notice, even if you haven’t ordered the build, the computer at Ford locks out dealer changes.
I didn’t complete the build or encumber myself in anyway prior to this mornings call to Ford.
So the customer will be held hostage for whatever ADM the dealer wants to charge. I’ll filed a complaint with Ford, and recommend everyone else do the same. I believe this is the straw that broke the camels back and you won’t see another new Ford in my driveway.
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1 - 1 of 16 Posts
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