This happened to someone I know, but when he insisted the rep changed the dealer before order. This was last week, not sure if they tightened the system after that.
Ford no longer allows dealership change!
Apparently Ford is no longer allowing you to change dealers once you’ve received the invitation to build. Their web site still shows the change dealership phone number as 1-800-334-4375. But that’s a generic number. The direct number to change dealers is 1-800-392-3673.
According to the rep I spoke with, if you haven’t received the build notice you can change dealers. It once you get the notice, even if you haven’t ordered the build, the computer at Ford locks out dealer changes.
I didn’t complete the build or encumber myself in anyway prior to this mornings call to Ford.
So the customer will be held hostage for whatever ADM the dealer wants to charge. I’ll filed a complaint with Ford, and recommend everyone else do the same. I believe this is the straw that broke the camels back and you won’t see another new Ford in my driveway.
According to the rep I spoke with, if you haven’t received the build notice you can change dealers. It once you get the notice, even if you haven’t ordered the build, the computer at Ford locks out dealer changes.
I didn’t complete the build or encumber myself in anyway prior to this mornings call to Ford.
So the customer will be held hostage for whatever ADM the dealer wants to charge. I’ll filed a complaint with Ford, and recommend everyone else do the same. I believe this is the straw that broke the camels back and you won’t see another new Ford in my driveway.
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