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Discussion Starter · #1 ·
Apparently Ford is no longer allowing you to change dealers once you’ve received the invitation to build. Their web site still shows the change dealership phone number as 1-800-334-4375. But that’s a generic number. The direct number to change dealers is 1-800-392-3673.

According to the rep I spoke with, if you haven’t received the build notice you can change dealers. It once you get the notice, even if you haven’t ordered the build, the computer at Ford locks out dealer changes.

I didn’t complete the build or encumber myself in anyway prior to this mornings call to Ford.

So the customer will be held hostage for whatever ADM the dealer wants to charge. I’ll filed a complaint with Ford, and recommend everyone else do the same. I believe this is the straw that broke the camels back and you won’t see another new Ford in my driveway.
 

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Apparently Ford is no longer allowing you to change dealers once you’ve received the invitation to build. Their web site still shows the change dealership phone number as 1-800-334-4375. But that’s a generic number. The direct number to change dealers is 1-800-392-3673.

According to the rep I spoke with, if you haven’t received the build notice you can change dealers. It once you get the notice, even if you haven’t ordered the build, the computer at Ford locks out dealer changes.

I didn’t complete the build or encumber myself in anyway prior to this mornings call to Ford.

So the customer will be held hostage for whatever ADM the dealer wants to charge. I’ll filed a complaint with Ford, and recommend everyone else do the same. I believe this is the straw that broke the camels back and you won’t see another new Ford in my driveway.
Wow, that is a game changer, and I was wondering when it would happen. Thanks for the info.
 

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Apparently Ford is no longer allowing you to change dealers once you’ve received the invitation to build. Their web site still shows the change dealership phone number as 1-800-334-4375. But that’s a generic number. The direct number to change dealers is 1-800-392-3673.

According to the rep I spoke with, if you haven’t received the build notice you can change dealers. It once you get the notice, even if you haven’t ordered the build, the computer at Ford locks out dealer changes.

I didn’t complete the build or encumber myself in anyway prior to this mornings call to Ford.

So the customer will be held hostage for whatever ADM the dealer wants to charge. I’ll filed a complaint with Ford, and recommend everyone else do the same. I believe this is the straw that broke the camels back and you won’t see another new Ford in my driveway.
I ran into the same issue when I tried to change dealers after a dealer nearby said I could order a Pro model through them but my current dealer said I couldn’t (this was 3 weeks ago in wave 2) but when I called that Ford dealer change number they told me once you receive the “Ready to Order” you can’t change dealers but you can when in the earlier reservation stages. My current dealer said they wouldn’t have an ADM during test driving a few weeks ago but after I ordered (an XLT) I reached out to confirm this is still accurate and that they knew about the Ford Lightning Customer Customer Satisfaction Private Offer and haven’t heard back. If things go south (ADM) I’m going to see if I can change dealers now since I already ordered.
 

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Discussion Starter · #6 ·
I called Ford again today. It looks like the build and order website slightly changed, but it clearly states to call to change dealers. I got a rep that said the same thing as the previous rep, that his computer would not allow a dealership once a customer received the invitation to build from Ford. He said that the invitation was the same as an order on Ford’s computer system. I told him the website doesn’t say that.

But today I pushed the issue. I was looking at the website while talking to him and I wasn’t going to accept their crappy computer program to allow my local dealer to extort $7k from me. This rep decided to work with me, and go around the normal process to submit the dealer change, which will now have to be passed up his chain of managers to be approved. He was fairly sure it would change the dealers, but no promises.

Ill let the forum know the outcome. Although it does make me wonder about a company selling a computer operated truck that can’t keep their ordering software straight.
 

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I just read in the local news paper that the dealership I placed the order with on the 7th of September, will close on the 15th of October. Going to call Ford on Monday to try and get transferred to a different dealer with no ADM.
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From the newspaper article:
For more than six decades, a Ford dealership has greeted passersby along Main Street in Ventura CA, across from the Pacific View Mall. The business will close shop permanently on Oct. 15. It's not clear why the Ventura business is shutting down for good.
Jim Rodey, Ford of Ventura controller, declined to say why the dealership was closing or if it was related to a lack of customers or supply issues. He said the business has stopped accepting new customers. Current Ford of Ventura customers can go to other nearby Ford dealerships such as Oxnard, Simi Valley or Santa Barbara, he said.
 

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Discussion Starter · #9 ·
Wow sorry to hear that. It’s been a week since my first and second call to Ford. Nothing has changed on the order website on my dealership change request. My thoughts on you situation would be the call a dealer you’d like it to be sent to first, confirm no ADM, and put them on notice they are your dealer of choice. Then I’d have the dealer call Ford as well as yourself and hammer them to no end. I would not quit the calling until you get a confirmation from Ford directly, as well as the new dealer and Ford’s website that your truck is headed to them.

In my case, if they don’t change the dealership, I’ll cancel my order.
 

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I called F today and they will allow dealer change of/ when the existing dealer quits, like in my case. I called 3 nearby dealers and asked for 2 things: no adm and allocation availability. All 3 promised to call me back, hasn't happened today. I called them around 10 am.
Oh well...
 

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Have you checked the “naughty and nice list” on this forum? Very helpful list to choose dealers
I contacted 3 other dealers, nobody called me back. I went to nearest "larger" dealer.
Was just bought out and will continue under new name.
No ADM and they explained to me if you have an order number, it has no longer to do with allocation of the dealers quota. I just need to wait till my lightning is planned, probably based on needed components & shortage.
 

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Discussion Starter · #13 ·
That’s excellent news. It would appear I’m still stuck with my original listed dealer and Ford hasn’t moved my reservation to a new dealership. I’m going to cancel my reservation. Oddly the 4-5 dealers I’ve spoke with have told me moving the reservation to a new dealership does alter their allocations, but only that they have to give up a F-150. Although not a Lightening specific model, just any F-150. I hope your transaction goes smoothly.
 
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