[Kstype]

Hello,

I was contacted by my dealer today indicating that there was an additional document that was missing from the original set I signed when I picked up my Lariat on Friday 1/6/23. They e-mailed it to me (see attached) and when I got home and had time to read it I was surprised to learn that it was a form informing me the Ford ChargeStation Pro was not available at the moment but should ship before June 30, 2023. WTH?

I told the dealer I am not signing this document - I just purchased a vehicle approaching $100k and the ER it was to have come with an appropriately sized charger, so they are scrambling to find one. Additionally, I have already started the process with my electrician who has procured all the conduit and supplies he needs to do the install and I’m not going to stuck him with a delay so now I will be spending another $2K for doing the wiring and then will sit around idle until the FCSP is sent to me.

I’m annoyed…

 

[StephenD]

The delay appears to be for the 2022 model and was from last year. The date is June 2022. They were having issues in June of last year shipping out the chargers.

Sunrun needs your info so they can ship you the charger.

 

[Kstype]

Yes, I noticed that and actually called Ford customer care (800-392-3673) and spoke to a wonderful woman, named Lorraine, who immediately checked with her colleagues, who had never heard of this issue before, and then proceeded to Bridge me in with SunRun support.

Clea from SunRun confirmed there Is no supply issue and as soon as Fords systems show this sold to me the FCSP will ship within 5 business days.

The Ford dealer said this may be legacy paperwork that Ford currently requires that needs to be removed from the stack of papers.

I feel better now!

 

[joescherrman]

You could also do what I did, purchasing a pro charger here in the forum and had it installed. Later the one from Sunrun showed up. Now I have a pro charger I can sell.

 

[Kstype]

It ended up being a paperwork mistake by Ford. Sunrun confirms they have them and will ship within 5 days of them seeing the “sold” status on Fords end

 

[Tsmom]

my dealer tried to tell me i was full of crap when i told them my truck comes with a charge station (Lariat ER), and that they ship through SunRun. The dealerships know nothing. at least not mine!

 

[joescherrman]

my dealer tried to tell me i was full of crap when i told them my truck comes with a charge station (Lariat ER), and that they ship through SunRun. The dealerships know nothing. at least not mine!

My Ford Dealership in Manchester Iowa was fun to work with. They admitted it was going to be a big learning curve for all. This was their first sale.
Interestingly, Ford Corp asked me to participate in a F-150® Lightning Diary Study, submitting my feedback using an app called Indeemo. This study was ongoing as I waited for delivery.
The Ford Study wanted to know what’s going great, what’s not so good, what’s not clear – and most importantly – how I was feeling at any given point.
While all feedback was appreciated, they were especially interested in my thoughts on the EV-specific features and how I was preparing myself for the vehicle.
The Diary Study included Zoom meetings, every few weeks, with a gentleman from England. He would read my posts, review the links, and saw my photos on the Indeemo app. He would then discuss each in more detail. Wanting to know my feelings and what my experiences included.
My point here is, Ford and my local dealer were very involved in figuring out what issues are out there and how, I as a new customer, was dealing with it.
People here in our forum have discussed many of the topics I brought up with the Ford Study and with my local dealer. You know, things like getting ready for the delivery. How much space the truck and charging station would consume. When will I receive the station. And the myriad of topics covered in the forums.
My Ford dealership salesperson struggled with me on many of the issues. Let’s say most of the issues. He would research and talk with his Ford connections. I would stumble along with forums, research the Ford website and whatever I could find on the Internet.
The learning curve was bigger than Dodger’s Sandy Koufax slow curve ball. We kept at it. The Lightning is a hit.