The private offer is attached to the VIN and your name. When they pull up Smart Vincent it’ll be there. At first I was freaking out because the sales rep had no idea what I was talking about. I think I was their first 2022 to 2023 private offer customer. Asked me if I had an email about it and nope I didn’t (I only had a vague screenshot and info from online forums). I called Ford from the dealer and they assured me I had it. Then gave me a certificate number which the sales rep was able to pull up. But I think if I was patience enough to wait till the finance guy it would have eventually showed up.