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Defective Charging Unit?

2019 Views 7 Replies 4 Participants Last post by  DannyElectruk
So I received the charging unit and the home integration kit this week. I made plans with a trusted electrician to come and install since Sunrun doesn't service my area. After they were done I went to try and setup the station and was dismayed to discover that the charger isn't working properly. Even though I have great wifi signal in my garage the app is showing only one small bar and won't connect. When I try to enter the information manually in my app it spins and spins but never connects. When I try to skip the wifi part of installation it asks me to setup the home integration kit. I try to follow the steps on the app and in the truck screen when it shows the pin number and asks me to match it to the one in the app the app never shows anything nor does it ever connect to the station. After a while the charger stops broadcasting a wifi signal. When I called Sunrun to get help or find a resolution they told me that since they did not install it that it nullifies all warrantees and if there is something wrong with either unit I need to purchase a brand new system through them because they claim there was nothing wrong. They have no team to help you troubleshoot or to take you through steps in the app and I am at a loss as to what I can do here. I am disputing the charges for both the electrician and with Sunrun but I am scared that I spent all this money and I am now shit out of luck. I turn to you amazing pros here on this board to help me out and see if I am genuinely screwed or if there is some way I can get myself out of this mess. Thanks ya'll!
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Thank you I searched around but could find no solutions to my problem. I read online that if you get it to connect to the fordpass then at least you can get it to charge the truck but it stays paused and won't charge. Unfortunately I need it to connect to the Charge Station Pro app but it won't connect to that at all stating Invalid Target Device. I have cut the power to it and restarted it 5 times already today.
I appreciate your words of encouragement!
Thanks @Russr. I did not see anywhere to connect the unit directly to my router.

To @Voltz I am unable to get the CSP to charge my vehicle at all. It just says that the charger is paused but there is no way for me to unpause it. I was able to get the CSP app to connect to my unit and I did a hard reset on it because I could not get the FordPass app to connect and some folks said that I could at least charge the truck if it was connected to the app. Well after the reset it was able to connect to the FordPass app but it still does not charge my truck and now the CSP app refuses to connect to the unit stating an "Invalid Target Device" In the FordPass app Under the "my stations" section it shows a red triangle with an exclamation mark on it but no further information. Resetting the unit does not help. I wasted five hours yesterday resetting the unit and trying different methods, plugging me vehicle into it and whatnot and at the end of the day nothing worked.
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