I placed an order for a lightning (order number 11198858) on January 6th online and paid a $1000 deposit. It should be arriving at my dealer this month (Ford of Moses Lake), however I keep having continuous issues with this dealer before receiving my vehicle.
Here are the issues we have had so far:
1. First, I asked for an invoice a few weeks back for the total amount with taxes and Registration fees out the door price that I need to bring with me since I am paying cash and in this invoice they tried increasing the price by $5000.
2. They claim they cannot locate the $1000 deposit I put down. I have submitted my bank statement and it clearly states Ford of Moses Lake $1000 debited from my account. It also shows on my reservation and order info I paid it!
3. They are also charging full taxes when Washington state has a sales use tax exemption for any electric vehicle under $45000, where you don’t pay taxes for the first $20,000. So after they get the deposit to reflect on my invoice I’ll be battling this issue with them. It is at point of sale tax exemption..
4. Recently my truck was also listed way over my order price on their website for $57,769 and they claim this is completely normal. I was told once this was an automated process weeks back, but then today I spoke to the person who listed it and she claimed she thought it was odd and Ford must be raising their pricing.
With all of these issues I am concerned they are going to sell my truck right out from under me. I had a signed contract on the build sheet from my dealer stating that it will be sold at msrp and no markups! right after I placed my order.
My dealer won't do any paperwork ahead of the vehicle's arrival. Remember, Ford sells "your" truck to the dealer. Also, was your $100 reservation deposit included in the $1000 deposit? That $100 went straight to your dealer the day you reserved.