[Oneforeachofyou]

My dealer, Mike Reichenbach Ford in Florence SC
cancelled my day 1 lightning reservation and
there's nothing they or Ford will do to get me
back on the list.
They did this because of retaliation. I wanted to
(also) order a Maverick and they told me some
options weren't available- even though they were.
I ordered through another dealer and complained
to Reichenbach once I got that truck. The person
complained about cancelled my Lightning order.

Mike Reichenbach Ford Lincoln
(843) 664-4141

Mike Reichenbach Ford Lincoln · 600 N Coit St, Florence, SC 29501

★★★★☆ · Ford dealer

goo.gl

 

[SteelTerp87]

My dealer, Mike Reichenbach Ford in Florence SC
cancelled my day 1 lightning reservation and
there's nothing they or Ford will do to get me
back on the list.
They did this because of retaliation. I wanted to
(also) order a Maverick and they told me some
options weren't available- even though they were.
I ordered through another dealer and complained
to Reichenbach once I got that truck. The person
complained about cancelled my Lightning order.

Mike Reichenbach Ford Lincoln
(843) 664-4141

Mike Reichenbach Ford Lincoln · 600 N Coit St, Florence, SC 29501

★★★★☆ · Ford dealer

goo.gl

Why didn’t you switch your reservation to the new dealer?

 

[Oneforeachofyou]

Why didn’t you switch your reservation to the new dealer?

I couldn’t. It was cancelled. Believe me I tried.

 

[SteelTerp87]

I couldn’t. It was cancelled. Believe me I tried.

Sorry, I meant when you ordered the Maverick/before you complained/received the other truck. I am sorry this happened btw

 

[Leaf to Lightning : )]

I wasn't aware a dealer could 'cancel' any reservation made online by a customer, DIRECTLY with Ford. I would take that up with Ford, no matter whether Ford says they can't do anything about it, or not. It's their system.

Even if a dealer conceivable 'could' cancel a customer's reservation, WHY would they?? They are going to lose the allocation of a popular LIGHTNING at their dealership, to make loads of money on... I don't think whether they 'like' you or not would cause that.

 

[Voltz]

When did your $100 reservation fee get refunded by the dealer?

 

[Dareman2]

Tell Ford you're going to skip the Lightning and order a Chevy Silverado and I bet that gets their attention.

 

[Bills-R-Electric]

My dealer, Mike Reichenbach Ford in Florence SC
cancelled my day 1 lightning reservation and
there's nothing they or Ford will do to get me
back on the list.
They did this because of retaliation. I wanted to
(also) order a Maverick and they told me some
options weren't available- even though they were.
I ordered through another dealer and complained
to Reichenbach once I got that truck. The person
complained about cancelled my Lightning order.

Mike Reichenbach Ford Lincoln
(843) 664-4141

Mike Reichenbach Ford Lincoln · 600 N Coit St, Florence, SC 29501

★★★★☆ · Ford dealer

goo.gl

Sorry man.

Unfortunately there are gobs of fine print in the reservation that do NOT protect us. Plus dealers can be flat out hosers.
With Rivian and Tesla, there are no dealers, so there are no shenanigans this bad.

They did you dirty. Online reviews are fair game at this point. Anyone wishing to post a review, can go here:

mike reichenbach ford in florence sc - Google Search

www.google.com

 

[ChasingCoral]

My dealer, Mike Reichenbach Ford in Florence SC
cancelled my day 1 lightning reservation and
there's nothing they or Ford will do to get me
back on the list.
They did this because of retaliation. I wanted to
(also) order a Maverick and they told me some
options weren't available- even though they were.
I ordered through another dealer and complained
to Reichenbach once I got that truck. The person
complained about cancelled my Lightning order.

Mike Reichenbach Ford Lincoln
(843) 664-4141

Mike Reichenbach Ford Lincoln · 600 N Coit St, Florence, SC 29501

★★★★☆ · Ford dealer

goo.gl

I would keep trying Ford customer service. If that doesn't work, tweet Mike Levine (@mrlevine)