[jigarner2]

This is the second time in the last month, all connectivity has just stopped on my Lightning. The first time I had to completely reset the sync software. I usually notice the issue when I try to lock the doors or remote start the lightning it with the ford pass app and it just can’t connect to the truck.

Inside when it is on, if I go to connectivity settings, I get a pop up that says connectivity settings are not available right now. At home I can’t force a Wi-Fi connection becuase it won’t pull up any available Wi-Fi networks, it just keeps searching.

The mobile apps setting on the truck is now off and greyed out so I can’t turn it back on. Anyone else having these issues? Running 3.5.2

see attached pictures

 

[btaback]

I am currently experiencing this with my week old truck. On the app it just spins and spins. And when I select connectivity services in the menu inside the truck it says “please wait” and then just returns to the previous screen. I just tried a master reset but it didn’t not fix the issue. Any other advice would be appreciated!

 

[btreece]

Did your dealer activate the truck's modem?

 

[btaback]

Yes, it all worked for the first few days.

 

[btaback]

After chatting with the folks in the FordPass App (useless) I did some other searching online and found some info in the Mach E forums. They suggested removing the vehicle from the Ford Pass app and reactivating it (making sure to start reactivation with the car on). I began following those steps when the app suggested a Ford Connect reset from within the vehicle (a setting I hadn’t noticed before). I followed the reset steps and then re-activated without issue. Since the truck is only a week old I didn’t have very many settings that I cared about losing but I can see this being a real pain in the neck down the road. For now, I’m glad to have my connected services back. Now, if I can only figure out the new SiriusXM/CarPlay glitch I’ll be thrilled!

 

[btreece]

After chatting with the folks in the FordPass App (useless) I did some other searching online and found some info in the Mach E forums. They suggested removing the vehicle from the Ford Pass app and reactivating it (making sure to start reactivation with the car on). I began following those steps when the app suggested a Ford Connect reset from within the vehicle (a setting I hadn’t noticed before). I followed the reset steps and then re-activated without issue. Since the truck is only a week old I didn’t have very many settings that I cared about losing but I can see this being a real pain in the neck down the road. For now, I’m glad to have my connected services back. Now, if I can only figure out the new SiriusXM/CarPlay glitch I’ll be thrilled!

What is the SiriusXM/CarPlay glitch you are experiencing?

 

[btaback]

What is the SiriusXM/CarPlay glitch you are experiencing?

It cuts in and out quite a bit. And more often than not, if I’m simultaneously using CarPlay, when I select SiriusXM as the source, it automatically switches to Apple Music about 5 seconds later. This will repeat for as many times as I try it.

And for the record, FordPass is back to its old problems. I can now access the car but charging status and associated functions are no longer shown. This has been a real disappointment.

 

[btreece]

It cuts in and out quite a bit. And more often than not, if I’m simultaneously using CarPlay, when I select SiriusXM as the source, it automatically switches to Apple Music about 5 seconds later. This will repeat for as many times as I try it.

And for the record, FordPass is back to its old problems. I can now access the car but charging status and associated functions are no longer shown. This has been a real disappointment.

I think I had something similar happening between Amazon Music on my iphone and other music sources. I had to close the Amazon Music app (flick up) to get it to stop taking over all the time.
I also need to close the FordPass app on my phone often because it does not behave.

 

[TechDaddy3x]

My 23 Lariat is now experiencing this. Went through the same troubleshooting steps you listed with ford tech on the phone and no luck. They escalated.
Anyone have these issues?

 

[fedwin3]

I am having similar issue. Cant activate vehicle on Ford Pass app. Truck screen indicates no connectivity. Dealer says I need to schedule service for reset

 

[TechDaddy3x]

I am having similar issue. Cant activate vehicle on Ford Pass app. Truck screen indicates no connectivity. Dealer says I need to schedule service for reset

I would recommend calling the Fordpass tech line. My issue was resolved within 24hrs of calling them. Though i did not get any direct follow up, i got a number of emails over that time indicating work was being done and stuff being reset in their system. Been fine ever since.

 

[red.blue]

A lot of folks across Lightning and Mach-e seem to has this issue.

Community Members, please share your experiences and VOTE for your quality experience in this thread:

PLEASE VOTE--- How is YOUR initial quality???

With anything new, there's a chance for problems. There seems to be a lot of folks posting about their issues, but I think we are all curious about the good and bad experiences of the overall community. Please share your thoughts:

www.lightningowners.com

 

[Wilzo]

Did your dealer activate the truck's modem?

Im not sure mine did, how do you do it ?

 

[btreece]

Im not sure mine did, how do you do it ?

Depends on which trim you are driving - see page 485 of the user manual for your instructions.

 

[LMcqueen]

I am currently experiencing this with my week old truck. On the app it just spins and spins. And when I select connectivity services in the menu inside the truck it says “please wait” and then just returns to the previous screen. I just tried a master reset but it didn’t not fix the issue. Any other advice would be appreciated!

I have the same issue. The menu won’t open.

 

[TechDaddy3x]

I have the same issue. The menu won’t open.

Pull fuse 32 in the passenger side fuse box with the vehicle unplugged from a charger. Wait 30 secs then reinstall. All should be good