[ChasingCoral]

My 23 Lariat was delivered 2 weeks ago. Everything has been smooth up until the 24th. As of that date, nothing updated in my Fordpass app. Couldn’t see charge status, location, PAAK, etc…

I went into Settings>Connected Services> but nothing shows up when clicking the menu. In fact, I get pop up stating Connected Services unavailable at this time and to try again later. If problem persists, contact your dealer.

I tried a factory reset with no luck. Call Fordpass help and they had me turn off Bluetooth, wifi etc….and then restart truck. From there logout and delete the truck from the app. Then add the truck back to app.

Unfortunately, no luck. Can’t activate Fordpass and still getting the same message when trying to goto the Connected Services menu to ensure everything is turned on.

I have a case open with Fordpass and am waiting a call back.

Wondering if anyone else has had this issue and what the fix was. We’re you able to do on your own?

Can you access your FordPass app at all? Can you sign in to your Ford account online?

If the answer to both is no, are you seeing error code CSIAH0320E?

If so, see: Error Code CSIAH0320E Using FordPass (possibly with NG...
You are probably running an app or signed up with a service that uses an unapproved API that has caused you to be locked out.

 

[ChasingCoral]

Yes I can get in the fordpass app and add the vehicle. Can’t activate it though….that’s the current hangup

Can you access your account on the Ford website?