[msahin]

My Ford Pass stopped working 3 days ago. “Connectivity” menu wasn’t available at all. After removing my truck from the app and reading, 2 master resets and a factory reset, it still wasn’t working. I tried to get help through app chart, they recommended me to go to the dealer. I set up an appointment for next week. Then miraculously connectivity menu became available and I was able to reactivate my Ford Pass right away. Do the resets and keep trying, it will eventually come back. My theory is that Ford regularly reprovisions the modems.

 

[msahin]

Mine too. I was able to reset it and make it work first time it happened. Second time, no luck. Can't connect, it's been more then 2 weeks. Looks like we are in the mercy of a SW update.
Update - After two weeks, I have reset the truck to factory settings and removed/re-added the truck in the FordPass app couple times and finally it worked again. I can tell when it works: Alexa is activated when it starts working - the blur circle at top right corner of the screen.