[TechDaddy3x]

My 23 Lariat was delivered 2 weeks ago. Everything has been smooth up until the 24th. As of that date, nothing updated in my Fordpass app. Couldn’t see charge status, location, PAAK, etc…

I went into Settings>Connected Services> but nothing shows up when clicking the menu. In fact, I get pop up stating Connected Services unavailable at this time and to try again later. If problem persists, contact your dealer.

I tried a factory reset with no luck. Call Fordpass help and they had me turn off Bluetooth, wifi etc….and then restart truck. From there logout and delete the truck from the app. Then add the truck back to app.

Unfortunately, no luck. Can’t activate Fordpass and still getting the same message when trying to goto the Connected Services menu to ensure everything is turned on.

I have a case open with Fordpass and am waiting a call back.

Wondering if anyone else has had this issue and what the fix was. We’re you able to do on your own?

 

[TechDaddy3x]

I had this a few weeks ago. Started a chat in ford pass app. They escalated to engineering and it magically fixed itself in about an hour.

Well I hope that is my case. It being Sunday and ford pass being closed let’s cross our fingers for a Monday resolution.

 

[TechDaddy3x]

Can you access your FordPass app at all? Can you sign in to your Ford account online?

If the answer to both is no, are you seeing error code CSIAH0320E?

If so, see: Error Code CSIAH0320E Using FordPass (possibly with NG...
You are probably running an app or signed up with a service that uses an unapproved API that has caused you to be locked out.

Yes I can get in the fordpass app and add the vehicle. Can’t activate it though….that’s the current hangup

 

[TechDaddy3x]

Can you access your account on the Ford website?

Yes - shows the vehicle only. When clicking Connected Services it populates they aren’t activated in the vehicle and I need to go to the menu to ensure they are enabled.

yet the menu shows this option when trying to open the connected services menu….

 

[TechDaddy3x]

Update - well I am not sure if Fordpass techs reset something remotely or connectivity kicked back in but was just doing a drive and noticed the modem icon in the upper right corner trying to communicate something. I parked and activated in the app…BINGO! From there I was able to access all connectivity services, PAAK and see vehicle info.

Time will tell how long this will hold. Will update if things change.

 

[TechDaddy3x]

Welp the issue is back! Yesterday morning noticed my info in the FordPass app didn’t update for about 12hrs or so. I couldn’t add/change departure times as well. Sure enough the connectivity menu in the truck was blank.
I chatted and called FordPass support and both reps told me it‘s now a known issue with 2023 MY and even if I got it back working it would just go in and out again. They stated engineers are working on a permanent fix with an ETA of end of Feb.

Overall that sucks! End of Feb for A bug patch? Oh well….

I did go down the troubleshooting rabbit hole and now it works intermittently.
1 - reboot center screen with steering wheel controls (only way to get connectivity services to show and needs to be done every time i drive
2 - Reset FordPass in truck and remove vehicle from app
3 - disconnect neg battery, wait 60 secs then reconnect. (funny Frunk would close with the button until i manually closed it)
4 - Add the truck back to the FordPass app and go through the steps again

Everything activated and worked like a charm after that. Only thing moving forward is I have to reboot the center screen while driving if Connectivity Services doesn’t work.

No I wait for 4.1.3 or whatever includes this fix. Currently on 4.1.1