[Kstype]

Hello all,

I just picked up my 2023 lariat last night, signed all the paperwork drove away and tried to activate the FordPass connected services and always failed with activation failed contact us so I push the contact us button and spoke to the support center and they confirmed that there is a current bug affecting the 2023 model year modems.

They are in the process of developing a fix that you can apply to fix the problem later on this month via OTA or you can bring it back to the dealer and have them activate the modem in their service center.

Had I been aware of this I would’ve asked the dealer to do this for me, but apparently they weren’t even aware.

Somewhat disappointing… but other than this, the vehicle is an amazing machine.

 

[Kstype]

UPDATE!

I noticed what appeared to be a comms icon on the upper right side of the 15” display. I then opened the FordPass app and saw “Modem Active” status. It still would not activate so checked support articles and found a method for doing a FordPass master reset and went through those steps. After that completed I was able to fully Activate.

 

[Kstype]

I’m in the exact same boat as you were, except I even brought my truck to the dealer to have the modem reset. They did, and the tech was able to activate the truck using his phone, but then when they turned the truck back over to me, no luck.
Do you happen to have the link(s) to the FordPass Master Reset steps? All I can find online is related to Sync 3.

Thanks in advance!

Hope this helps - link to a video:

How can I perform a Master Reset?

Question How can I perform a Master Reset? Answer The Master Reset is used for returning your infotainment system back to factory settings. Watch this how-to film for detailed instructions: https://www.ford.co.uk/owner/resources-and-support/how-to-videos/owner-services/fordpass-master-reset

fpcommunity.ford.com

 

[Kstype]

So maybe just by me asking the question, Ford decided to somehow miraculously enable my modem, as when I got in the truck this morning, suddenly Connected Services was available. But thanks for the link, and I'll keep it on hand incase I need it in the future!

Happy it’s working for you!