[smmsrx700]

I bought a mannequin Lariat ER. I thought it was suppose to come with the pro charger but had the standard charger. I asked the dealer about it and he said the mannequin didn’t come with the pro charger. Is that true?

 

[TechDaddy3x]

You have to call Sun Run. They should be able to take care of you

 

[Henry Ford]

1. All ER trucks come with a Ford Charge Station Pro. When the system works right it will arrive at your door a week or two after purchase.

2. There is a process to get your information from the dealer, to Ford, then to Sunrun. This process is terrible and tends to break down with mannequin purchases.

3. Sunrun customer service is useless, Ford customer service is worse. It took six weeks to get my charger and they sent it to my dealer, not me.

4. Google "lightning mannequin Sunrun." I've posted about my experience here and other Lightning forums. It's a widespread, known issue. Maybe Ford has done something about it but based on their awful customer service, I doubt it.

5. Keep in contact with your dealer. They can be an advocate for you and have channels with Ford that aren't available to customers. The first thing you need to do is convince them you are entitled to a charger. They should have that information in their communications from Ford. They probably didn't see it.

6. Good luck. You'll get the charger eventually.

 

[Jarratt]

I bought a mannequin Lariat ER. I thought it was suppose to come with the pro charger but had the standard charger. I asked the dealer about it and he said the mannequin didn’t come with the pro charger. Is that true?

It is not true. All Lightnings come with the Pro Charger. You can get Sunrun to ship it to you. I too bought a mannequin.

 

[Henry Ford]

It is not true. All Lightenings come with the Pro Charger. You can get Sunrun to ship it to you. I too bought a mannequin.

All ER Lightnings get the FCSP. SR vehicles top out at 40 amps so no need for an 80 amp charger. Although, I have my FCSP set for 32 amps because of legacy wiring...I digress.🤔

 

[Jarratt]

You're right. Thanks for the clarification. It would indeed be silly to include the Pro for SR vehicles that can't accept that much charge.

 

[smmsrx700]

1. All ER trucks come with a Ford Charge Station Pro. When the system works right it will arrive at your door a week or two after purchase.

2. There is a process to get your information from the dealer, to Ford, then to Sunrun. This process is terrible and tends to break down with mannequin purchases.

3. Sunrun customer service is useless, Ford customer service is worse. It took six weeks to get my charger and they sent it to my dealer, not me.

4. Google "lightning mannequin Sunrun." I've posted about my experience here and other Lightning forums. It's a widespread, known issue. Maybe Ford has done something about it but based on their awful customer service, I doubt it.

5. Keep in contact with your dealer. They can be an advocate for you and have channels with Ford that aren't available to customers. The first thing you need to do is convince them you are entitled to a charger. They should have that information in their communications from Ford. They probably didn't see it.

6. Good luck. You'll get the charger eventually.

Thanks for that encouraging information.