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Discussion Starter · #1 · (Edited by Moderator)
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Starting a new thread to have this be a more direct topic > Has anyone who has set up the CSP been able to get it to connect to FordPass? I set mine up on my 40 amp circuit to use as my main 32 amp charger (giving my Grizzl-e Classic to my daughter).

Got everything connected to wifi and shows fully connected and paired but will not be recognized by FordPass when you try to add under 'Connect Charge Station'

It acknowledges the station ID etc but when you select the last connection step, you get an error: 'Charge Point details Not found' (Charge Point is just bad wording by Ford - no relation to CP public or home chargers) or eventually 'Max tries exceeded'. No need to call FordPass or other Ford help lines as this is WAY over the head of anyone you will reach or get transferred to. I did email FordPass help and of course, zero help or even acknowledgement.
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Discussion Starter · #3 · (Edited)
Don't know if it's any help but I saw ford has an app on Google play specifically for charger setup. Separate from the Ford pass app.
Yes. Using that. You need it to set up the CSP on wifi (and adding the CSP to FordPass). The app works fine except at the point where FordPass has to accept the new CSP. It says it isn't found.

I assume a software bug where FordPass is not really updated to see the MAC address of the CSP. It is a Siemens product whereas the 48 amp Charge Station is another mfr. I saw some posts where this same thing occurred when Mach-E owners bought the regular 48 amp Charge Station.

Half baked software. Wouldn't bug me if Ford was willing to help or even reply. However, their customer service on issues like this is a joke (as most people know).
 

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When you're setting it up you have to connect to the WI-FI on the CSP first, not your home WI-FI. If you search for WI-FI networks look for the CSP Station ID (sticker on the front of the instruction book with the PW). Once you connect to that you'll be all set. The instructions are a little confusing as to which WI-FI you should connect to when setting up.
 

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Discussion Starter · #6 ·
When you're setting it up you have to connect to the WI-FI on the CSP first, not your home WI-FI. If you search for WI-FI networks look for the CSP Station ID (sticker on the front of the instruction book with the PW). Once you connect to that you'll be all set. The instructions are a little confusing as to which WI-FI you should connect to when setting up.
I did all that and have a stable connection. Today it looks like the protocol between the Charge Station Set up app and FordPass app was finally fixed and it recognized the FordPass request...It was probably my 25th or so attempt. All set but lets just say it is pretty underwhelming. A setting for max amp output? I selected 32 amps per my 40 amp circuit but I had PHYSICALLY already changed the setting in the CSP when I installed it...

I was expecting Smart EVSE stuff like setting a schedule and leaving both our vehicles set to Charge Now and let the charger keep our VTOU schedule. Instead if is basically fluff unless you are using the integrated backup.
 

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I too had issues in setting it up. It seems persistence is the key.
I feel like Ralphy in the movie 'A Christmas Story" when he finally gets his secret decoder and it turns out to be PRETTY MUCH NOTHING.
This app is basically worthless, Lets hope there are some significant improvements real soon.
 

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Discussion Starter · #8 ·
I too had issues in setting it up. It seems persistence is the key.
I feel like Ralphy in the movie 'A Christmas Story" when he finally gets his secret decoder and it turns out to be PRETTY MUCH NOTHING.
This app is basically worthless, Lets hope there are some significant improvements real soon.
That's such a great description... A true 'Drink more Ovaltine' moment when I saw what options were actually available for the CSP in the FordPass app. Color me disappointed.
 

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I am in your shoes right now. I have attempted to connect it at least 8 times at this point with limited luck. I say limited, because the biggest problem is getting it to connect to my wifi first. but even in the 2 times it successfully connects to wifi, the moment I try to connect it with the ford pass app, I get the same error you found. Charge point not found. I think there is something off in the Wifi antenna or something. I dont even see any records of the unit in my wifi software. The truck outside the house can pickup my wifi with 2 out of 3 bars, but the CSP app shows all wifi networks (from inside the garage) at 1 dot. Super frustrating to say the least. I just want to confirm the amps I set (40amps) in the app. The software and implementation of everything is really unacceptable. Sunrun isn't going to have any better luck...or they might just tell you to improve your wifi signal or something.
 

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Discussion Starter · #10 ·
I am in your shoes right now. I have attempted to connect it at least 8 times at this point with limited luck. I say limited, because the biggest problem is getting it to connect to my wifi first. but even in the 2 times it successfully connects to wifi, the moment I try to connect it with the ford pass app, I get the same error you found. Charge point not found. I think there is something off in the Wifi antenna or something. I dont even see any records of the unit in my wifi software. The truck outside the house can pickup my wifi with 2 out of 3 bars, but the CSP app shows all wifi networks (from inside the garage) at 1 dot. Super frustrating to say the least. I just want to confirm the amps I set (40amps) in the app. The software and implementation of everything is really unacceptable. Sunrun isn't going to have any better luck...or they might just tell you to improve your wifi signal or something.
I did get a solid wifi connection first. The radio is 2.4 and 5 Ghz, so if you have separate networks, try the 2.4 Ghz first. It took me at least 30 tries to get FordPass to finally accept the CSP.

Once connected, the FordPass app will let you set max output but not sure it means anything as you set the true max output in the CSP with the small dial switch. That is what actually determines the max output.

I do my own wiring and hardwired to a 40 amp circuit (so 32 amp max output) and that was set up and in use two days before I ever got the CSP to talk to FordPass. When I did, I just set the app charge maximum to 32A but it is just a setting in the software that is already physically set on the CSP.

Another example of the less than high tech use case for the CSP.
 

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I did get a solid wifi connection first. The radio is 2.4 and 5 Ghz, so if you have separate networks, try the 2.4 Ghz first. It took me at least 30 tries to get FordPass to finally accept the CSP.

Once connected, the FordPass app will let you set max output but not sure it means anything as you set the true max output in the CSP with the small dial switch. That is what actually determines the max output.

I do my own wiring and hardwired to a 40 amp circuit (so 32 amp max output) and that was set up and in use two days before I ever got the CSP to talk to FordPass. When I did, I just set the app charge maximum to 32A but it is just a setting in the software that is already physically set on the CSP.

Another example of the less than high tech use case for the CSP.
While I would be fine using software control to downrate the CSP to a level lower that what the wiring allows, I definitely would prefer to use a hardware limiter to stay within the limits of the wiring. For example, if using the CSP on a 40A circuit, I would only trust the hardware switch to keep the CSP at a 32A max. Using software to do that would be an unnecessary risk of wiring, breakers, and fire. On the other hand, I'd be glad to then use software to downrate the CSP to 24A if I wanted to keep below a temporary draw limit save money.
 
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Discussion Starter · #12 ·
While I would be fine using software control to downrate the CSP to a level lower that what the wiring allows, I definitely would prefer to use a hardware limiter to stay within the limits of the wiring. For example, if using the CSP on a 40A circuit, I would only trust the hardware switch to keep the CSP at a 32A max. Using software to do that would be an unnecessary risk of wiring, breakers, and fire. On the other hand, I'd be glad to then use software to downrate the CSP to 24A if I wanted to keep below a temporary draw limit save money.
Agreed. I had the unit open when I mounted and hardwired to my 40 amp circuit, so I just set the dial switch to 32 amps. I really wonder based on what I've experienced so far if it would actually downrate to say 24 amps based on me changing the setting in FordPass from 32 to 24 amps.

I almost guarantee that the switch setting in the CSP is what it is. I did check on my wife's Ioniq 5 as well and confirmed it was charging in the 7.2-7.6 KW/hr range, which it is. That is actually one thing I like, hardwired vs my plug in Grizzl-E. Hardwired is perfect for the CSP as it is not portable anyways. I mounted it over the wallbox per install instructions and fortunately I had enough wire after removing my 14-50 plug to reach the CSP connections (just 2 hots and a ground, no neutral so a typical 8/2 wire used in a 40 amp circuit is perfect).
 

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Has anyone ever got Ford Pass to start a charge anywhere? With me, it is only good for stopping charge sessions.
Yes
 

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Now I’m in this same situation. The CSP is connected to Wi-Fi. When I go to add it to the ford pass app, it says not found. sounds like the solution is just keep trying and one day it’ll work.

Ford already told me it’s my Wi-Fi, but I got the CSP connected not doing anything different other than trying on Sunday vs Friday.
 
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