OK guys - that seemed to work with the following modification (which I probably should have tried first - oh well). Pulled the cover off the charger so I can get at the backup power plug - pulled the plug - then went down to the circuit breaker box and shut off power to the charger - waited 2 minutes - then turned back on. On my Ford Pass went into my account and the charger button - waited 10 minutes - still no connection - saw that the charger communication lights were blinking so(one red and one green) so I know I had communication but this time I went to the add charger (even though I could see the charger configuration on my Ford Pass), and went through the charger name and pass code exercise and guess what - I was able to connect and set the charger max amp (even though it gave an error to save - it saved it anyway!). Ok after several days I am still able to connect (it shows a blue stripe on the left side of the changer button). So maybe I should have done that first instead of powering the charger down. Hope this helps others...

 

The original post was about an amber light coming on and off accompanied by a message on the Ford app stating "Something went wrong with your charge station..."
I had the same problem. The charge station was overheating. It didn't throttle the output but instead stopped charging altogether (for a few minutes each time) to cool. I took the cover off and checked - the unit felt warm to the touch. The relays and wires leading to the charge cord were surprisingly hot. After a week or so (over the weekend), the charge station downloaded and installed new firmware. It has not had the amber light or overheat issue since.

I wondered how software would mask the heat issue. From what I've seen so far, the charge station still stops charging for a few minutes and resumes. The difference is it doesn't light the amber light or send a problem message to the app.

-Adam

 

My FCSP updated firmware a week or so ago. I’m now noticing when it charges the unit displays a pulsing blue and solid amber light. It still charges. Instructions says that’s an indicator that’s it’s charging at a reduce rate. I have The charger set to charge at 48 amps. I think this may just be something the new software does? Again, it charges fine. Anybody else?

 

Actually, the charger dial is set to 60amps. But I have the app setting at 48amps. That's probably why the charger is showing the "charging at reduce rate" while charging?

 

After reading on other forums, I thought possibly the electrical contacts in the plug as well as for the charging receiver might be dirty so I've clean them all. Still not charging. Charges fine through other methods.

 

I wonder if it has to do with the temperature. Ambient temperature is about 100° and not getting very cool overnight.

 

Mine stopped communicating too. Tech support which I was on the phone with for couple hours this morning, said that is usually a sign they've burned up and they'll send you a new one. Mine has completely stopped charging at all. Immediately shows Amber light upon plug-in. Failure to connect to app as well.

 

Mine charges OK - I need to reboot to determine if it will communicate - once rebooted it starts to communicate but after a week or so it stops communication. The app does show the status of the charge most of the time but not always...

 

Mine stopped communicating too. Tech support which I was on the phone with for couple hours this morning, said that is usually a sign they've burned up and they'll send you a new one. Mine has completely stopped charging at all. Immediately shows Amber light upon plug-in. Failure to connect to app as well.

Good morning! I would be glad to help you out with these charging fault concerns if you'd like. Just shoot us a direct message with your VIN and dealer name/location, and I'll get right on it. To send a private message, just click/hover on our username and select "Message". Thank you!

 

Hey no problem- my VIN number is 1FT6W1EV9NWG13869 and my dealer is Valenti Ford Mystic CT. Thanks!

 

Any updates on this? Thanks

 

Well - after a reboot I have been to connect and change the charge amps but the only problem is the display on the FordPass still shows the orginal 50 amp setting even though it seems to have changed the charge amps when I charge now. Ford support has suggested that I reload the Fordpass application on my phone which I have not yet done. Other than the display amps not showing correctly, everthing seems to work so I am some what relectant to do - yet!

 

So - I reloaded my FordPass app and reconfigured it as a key - still working on synching it with the passcode. Anyway - that did not fix the amp display so not sure what amps I am actually charging with although I did see the kw rate when charging before I reloaded the Fordpass and the charger is not showing a blue and yellow light indicating charging less than 80 amps. I have not charged since I reloaded Fordpass so we will have to see....

 

Howdy folks...new to the forum and owner since late December. I am having the same issue with the charger throwing a fault and resting for 30 seconds or so then back on. It does it every 10 minutes or so. I don't really want to turn the amperage down since that's what it is supposed to do...call me stubborn! Has there been a reliable solution to the problem yet? I belong to a FB owners group and someone suggested the charger needed an update because Siemens set the temperature tolerance too low...I think that's what he said. Anyway...just looking for a solution. It hasn't been an inconvenience other than when I select "Charge to 100%" for a long trip. It doesn't appear to come back on after a fault above 80% charge.

 

Try turning down the power to see if that’s the problem. If turning down the power doesn’t help, it’s probably something else.

 

 

Interesting...according to the app software version 2.112.91:2.149:1.32:0.62:1.53

 

Thats the version I am at as well

 

So this evening I decided to take the cover off the charger and confirm the torque on the wiring connections. Luckily I had a dusty micro torque wrench and discovered that the wiring set screws were NOT at the recommended torque value. I don't know what they were at, but they tightened up a significant amount. I'm going to burn some electrons this weekend and keep my fingers crossed that was it.

 

I always move the wire around, then retorque 3 or 4 times. Did you get a temp probe, that would be the next thing to check....pretty cheap investment, considering what could happen if you had a melt down.....just my two cents

 

Plugged in this evening to charge from 32%, within an hour, the charger is showing Solid Amber/Flashing Blue..."charging at a reduced rate". No messages on the Ford Pass App, charge rate was initially 9 kw when I first looked, now at 12 kw with same LED lights showing. Confused...

 

Have you checked the temp with a probe yet?

 

I have not, was hoping that proper torque on the set screws would do it. The charger was warm to the touch, but not what I would consider hot. (Headed to Amazon for a temp probe now.) It seemed to help when I removed the excess coiled cord from the charger. The reduced charge message disappeared for a while but was back by the end of the charging session. When I unplugged, the LED turned half white half pink...can't find that light combo anyway in my documentation to know what that means. It's back to it's regular blue now.

 

Not for sure if you called BEV ‭(800) 392-3673‬ yet, but it might be a good idea to open a case where you can send them a photo or video, especially if it is something no one has seen yet.

A great inductive Amp meter and temp probe.

https://www.amazon.com/gp/product/B075Z1GH5L/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&th=1

 

Ok - guys - I think this is a typical response as I have seen the same thing. Let explain- during the summer I wanted to limit the current as the air-conditioner took up a lot of power. I did this in two ways - the small pot on the upper left of the charger ( you have to pull the cover - real convenient by the way ugh!) settings limits the max current during charging and the Ford app has max amp setting during charging - I limited it to 50 amps and when I charge the amber ( and blue) light comes on. In the winter I increased the amps to max - again I had to increase the pot setting and the app setting. Now when I charge - no amber light. Now sometimes when I disconnect from the charger short of my target value I will see the white light. I assumed it was reseting internally but after a few minutes it resets to blue. Not sure this helps...

 

This sounds like normal behavior. Amber/blue indicates charging at a reduced rate (which you have limited), white is the post charge reset, blue is ready and waiting to charge.

 

I guess I could see that as a possibility if the charging rate was turned down...I haven't done that and the app is set at 80. The clamp meter is on order and if things don't improve, I'll turn the charge rate down and see what that does. My truck is an ER Lariat order cancellation that didn't come with the FCSP. I ended up buying a NIB FCSP from another ER buyer who didn't realize it came with the truck. I'm now wishing I had just gone with an EA charger. Turning down the charge rate may do the trick, but it just doesn't sit well with me that it can't perform as designed and expected.

 

If you have the white dial set to 64 amps it doesn't matter where the FordPass app is set, your FCSP supersedes the app and you are charging at 64 amps.

One thing to remember if your infrastructure is not capable of supplying 80 amps it's not the FCSP's fault. Even if you installed an EVSE that is also capable of charging at 80 amps, it still would not be able to charge your Lightning safely.

 

I assumed the FCSP charging rate operates independently of the app, which makes sense, but I'm curious how the charger knows it is charging at a reduced rate. Is the FCSP smart enough on its own to know it's set to 80 but not charging at that level? Must be. The way it has been charging since properly torquing the set screws is better than it was. Before it would shut down and restart every 10 minutes or so. Now it continues to charge, but at a reduced rate.

I drove to Seattle and back yesterday (about a two-hour drive, one way), so wanted to charge to 100% before leaving. It had charged to the preset 90% the night before so I hit "Charge to 100%" when I woke up and it was ready to go when I left. Before torquing the set screws, it stopped and didn't get to 100%. So, we're headed in the right direction. I received the clamp meter today and will be charging to 100% again this evening. I'll try to measure what I can and report back. I have two 200 amp panels with capacity, so I wouldn't think it would be the infrastructure.

Received a notification for the "Ford Power-Up 4.2.1.1" update this morning too. No real good explanation of what it actually did, but maybe it will help too.

 

I assumed the FCSP charging rate operates independently of the app, which makes sense, but I'm curious how the charger knows it is charging at a reduced rate. Is the FCSP smart enough on its own to know it's set to 80 but not charging at that level? Must be. The way it has been charging since properly torquing the set screws is better than it was. Before it would shut down and restart every 10 minutes or so. Now it continues to charge, but at a reduced rate.

I drove to Seattle and back yesterday (about a two-hour drive, one way), so wanted to charge to 100% before leaving. It had charged to the preset 90% the night before so I hit "Charge to 100%" when I woke up and it was ready to go when I left. Before torquing the set screws, it stopped and didn't get to 100%. So, we're headed in the right direction. I received the clamp meter today and will be charging to 100% again this evening. I'll try to measure what I can and report back. I have two 200 amp panels with capacity, so I wouldn't think it would be the infrastructure.

Received a notification for the "Ford Power-Up 4.2.1.1" update this morning too. No real good explanation of what it actually did, but maybe it will help too.

I do not know of any main panels that have been designed for EV chargers, especially for our FCSP's running 80amps for as much as 8 hours or more. If you think about it, 80 amps is almost half the power your one panel uses and I am guessing you have a 40 slot panel or more. If you look at your buss bar and where your breaker attaches, look at the metal to metal contact and then look at the size of your UC #3 cable. When you take temp reading put the probe between the 100amp breaker and the adjacent breaker. That will give you the most accurate temperature of the actual breaker.

I think we will be seeing more issues with panels as more and more people use higher current (80amp) level 2 chargers at home. Heat over time breaks down the composite material in the breakers and then you have a melt down. Just my two cents.

 

Hi folks: I'm noticing two issues (that may be related) with my CSP and thought I'd ask if any of y'all are seeing similar.

First, a few weeks ago I started getting the blue+amber lights on my CSP while charging and charging was throttled down from about 10kW to about 3kW. I reset the breaker for the CSP a few times and that problem seems to have resolved.

However, in doing that, I discovered a new problem, which is that my CSP is not connecting to the internet. When I use the CSP app one of three scenarios unfolds.

1. I try to connect via Manage Settings -> it fails during "Searching for stations" so I choose Reconnect -> it goes to connect to wif-fi and it can't find the wifi network.

2. I try to connect via Manage Settings -> it fails during "Searching for stations" so I choose Reconnect -> it goes to connect to wif-fi and it sends me to my phone's wifi settings. I pick up the wifi network on my phone, but I get an error message "no internet connection!" and fail there.

3. I try to connect via Manage Settings -> it fails during "Searching for stations" so I choose Reconnect -> it goes to connect to wif-fi and it sends me to my phone's wifi settings. I pick up the wifi network on my phone but when I then try to connect to Ford Pass app, FordPass sends me an error saying basically "try again later."

I called Ford customer service to talk this all through with them today, and the rep told me that Ford engineers have discovered an issue with CSP and are working on a fix.

I'm just curious if anyone is having similar issues or hearing similar things from Ford?

 

I have the same exact issue. I also have a ticket open with Ford on "Connection Lost" with my FCSP. I even have a supervisor looking into it, but it's been 7 days and he has yet to reply to my emails....ugh.

He did not say anything about "they know there is an issue", so thanks for the new info.

 

My charger just go the fault indicating reduced charge rate. Went from 17.1 kw to 11. Temp in garage is up to 92 today. Put fan near charger and within two minutes went back to full charging. I believe mine was temp related. I started charging with the Pro Charger in December. It is now May and temps outside the last few days in Florida have reached 90+. I’m going to set charge time on weekends from midnight to 0600. That is how it is set for weekdays.

 

My pro station worked fine for several months. Then once in awhile it would stop charging before reaching the desired charge level. For awhile all I had to do was plug it back in and it would continue to charge. This got progressively worse until it wouldn't charge at all and go straight to the amber right side light. I took my truck into the dealership and for some reason that had it a week and for some reason it took them a week to put it on their charger and tell me there is nothing wrong with the truck. It charged at the dealership. It will charge on the slow charger and the mid charger. I've been dealing on the phone with Ford tech support. Before they can do anything I had to download the station pro app and the figure out how to sync with ford pass. It wasn't easy. Called back ford and now that I've done as they requested they are going to call me back after they submit this to tech. Now it seems clear through the process of elimination that the station pro charger is defective and they should have already shipped one to me. I love my F150 lightning and was 100% satisfied until this and the way its been such a hassle. Also, I will not be happy if I have to pay the electrician to reinstall another Pro station charger. Realistically I thought the dealeship would have requested I be sent a new charger 10 days ago. I feel prettty abondoned by the dealership and Ford. When I saw how slow this was going I had the elecrician put back in the plug for the overnight charger in case this ever happens again. The 5 day charger leaves me without a vehicle. Hopefully, they will send me a new Pro Charger soon and reimburse me for the installation.

 

Likely that either station failed, or is showing signs of overheating from incorrect wire or incorrect torque.