One would think, when buying a vehicle at over $80,000, even though it has been used as a demo unit, that the dealer would pay even more attention to the delivery process and making sure the vehicle was absolutely detailed and cleaned before selling it. Well, that was NOT my experience when picking up my truck at AutoNation Ford Westlake OH. If this were any other purchase, and timing and scarcity were not in play, I would have refused delivery.
Here is a recap:
So all they did was quickly wash the truck, put on some tire shine, and run a damp rag on the inside.
- Second fob missing. He will call me Monday
- Told me both chargers were in the truck when I asked him to check last week - only had the mobile charger - no FCSP - he has to check
- Trash left from drivers in the truck - including a brownie under the driver seat and paperwork from other drivers
- Never washed or cleaned the glass on the roof or the roof at all - it was dirty
- Found a paint defect on the roof - photo below
- Lockable under back seat locking hardware was never installed - hardware still in package and one side will not flip up
- Had to re clean entire interior - photo below particularly bad
- Max phones were entered and still in Sync and I had to delete them one by one
- Asked him to show me how the tonneau cover worked (it is a rolling one) and when he opened the back gate, trash and dirt in the bed. It had never been touched or cleaned
- Stuff, including the mobile charger was just thrown in the frunk, liners not installed.
- Told me the truck had 4,000 miles on it. Actually 4,700.
- They activated some of the connected services in June of this year, so I am losing 6 months of those (email sent to Ford to see if those can be extended since I am the first "buyer")
- Told me they were selling me the truck at MSRP, then they forgot to add $1,200 for the tonneau cover, but on the final purchase documents sent to my credit union, did not add it again, so when I show up to take delivery I am told I need another $1,200 to pay because they missed it, and the credit union loan does not include it.
But . . . I do have my truck. I am not sure how I am going to deal with the dealer yet on this experience - I had no issues with my salesman, he was helpful other than making sure I had a clean and perfect vehicle at delivery. I spent three hours detailing the truck myself as best I could - good thing I have a heated garage where the truck barely fits. But I couldn't open the tailgate to clean the bed. This is NOT my regular dealer. This is just where I found a Lightning with what I wanted to be able to buy before year end and still get the tax credit.