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Discussion Starter · #1 · (Edited)
One would think, when buying a vehicle at over $80,000, even though it has been used as a demo unit, that the dealer would pay even more attention to the delivery process and making sure the vehicle was absolutely detailed and cleaned before selling it. Well, that was NOT my experience when picking up my truck at AutoNation Ford Westlake OH. If this were any other purchase, and timing and scarcity were not in play, I would have refused delivery.

Here is a recap:

So all they did was quickly wash the truck, put on some tire shine, and run a damp rag on the inside.
  • Second fob missing. He will call me Monday
  • Told me both chargers were in the truck when I asked him to check last week - only had the mobile charger - no FCSP - he has to check
  • Trash left from drivers in the truck - including a brownie under the driver seat and paperwork from other drivers
  • Never washed or cleaned the glass on the roof or the roof at all - it was dirty
  • Found a paint defect on the roof - photo below
  • Lockable under back seat locking hardware was never installed - hardware still in package and one side will not flip up
  • Had to re clean entire interior - photo below particularly bad
  • Max phones were entered and still in Sync and I had to delete them one by one
  • Asked him to show me how the tonneau cover worked (it is a rolling one) and when he opened the back gate, trash and dirt in the bed. It had never been touched or cleaned
  • Stuff, including the mobile charger was just thrown in the frunk, liners not installed.
  • Told me the truck had 4,000 miles on it. Actually 4,700.
  • They activated some of the connected services in June of this year, so I am losing 6 months of those (email sent to Ford to see if those can be extended since I am the first "buyer")
  • Told me they were selling me the truck at MSRP, then they forgot to add $1,200 for the tonneau cover, but on the final purchase documents sent to my credit union, did not add it again, so when I show up to take delivery I am told I need another $1,200 to pay because they missed it, and the credit union loan does not include it.
But . . . I do have my truck. I am not sure how I am going to deal with the dealer yet on this experience - I had no issues with my salesman, he was helpful other than making sure I had a clean and perfect vehicle at delivery. I spent three hours detailing the truck myself as best I could - good thing I have a heated garage where the truck barely fits. But I couldn't open the tailgate to clean the bed. This is NOT my regular dealer. This is just where I found a Lightning with what I wanted to be able to buy before year end and still get the tax credit.

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2021 Mustang Mach E First Edition, 2016 Nissan Leaf, 2003 Toyota Tacoma, F-150 Lightning Lariat ER
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Make sure to give them an appropriate rating on your Ford survey. I hope you get one.
Agreed. I would also be sure to reach out to the Ford customer experience office with a special “thank you” to the dealer once they’ve delivered everything you are supposed to receive.
 

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4700 of the hardest miles possible. Every one of those miles, had foot-on the-floor "let's see what this thing can do" portions. Every one of the employees took it for some kind of torture test.

The only way I would ever buy a mannequin is if it was at a deep discount. 😳

On the upside, that is a really pretty red.
 

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Discussion Starter · #6 ·
4700 of the hardest miles possible. Every one of those miles, had foot-on the-floor "let's see what this thing can do" portions. Every one of the employees took it for some kind of torture test.

The only way I would ever buy a mannequin is if it was at a deep discount. 😳

On the upside, that is a really pretty red.
All things being equal I totally agree . . . but is the 0 mile truck worth $10K ADM? Because that is what they wanted.
 

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I'd have a hard time pulling the trigger on this. Filling more of a want vs a need IMHO.

I've bought dealer demos many a time and usually they are pretty discounted.
They know a few things...you want the truck BADLY. You're up against a tax credit ending on this trim so how much is that worth to you? With an ADM, credit becomes worthless.

Unless you got all the needed fixes, tweaks or cleanings in writing with your paperwork you might have a hard time getting them to follow through FYI. In your closing paperwork there is usually a document indicating what they "owe you" post purchasing. Everything should be detailed there.

At the end of the day you got the truck you wanted. I think car salesman over the last 2 years have had to do much less to close sales because if you don't buy it someone else will.
 

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All things being equal I totally agree . . . but is the 0 mile truck worth $10K ADM? Because that is what they wanted.
No LOL, I have never and will never pay over sticker.

In my area there are a number of dealers, one of which, has a horrible reputation for gouging and charging extreme ADM. As an example, they want $20,000 over for a lightning order. The dealer 18 miles away is giving it to me for sticker. How does the gouging dealer stay in business? All I can figure is that it is a factor of people not doing just a little bit of leg work. If they did, these gouging dealers would just cease to exist; or come in line with normal pricing to stay in business.

I'm not laying judgment on your situation, just commenting on my own. If you were caught unable to get a reservation, and/or needed the vehicle sooner, then that starts painting a different picture and you have to deal with it the best way you can. As an aside, I am always glad when a poor demo vehicle gets a good loving home, and really, one benefit is that all the Gremlins should have been beat out of it.
😎
 

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Discussion Starter · #10 ·
No LOL, I have never and will never pay over sticker.

In my area there are a number of dealers, one of which, has a horrible reputation for gouging and charging extreme ADM. As an example, they want $20,000 over for a lightning order. The dealer 18 miles away is giving it to me for sticker. How does the gouging dealer stay in business? All I can figure is that it is a factor of people not doing just a little bit of leg work. If they did, these gouging dealers would just cease to exist; or come in line with normal pricing to stay in business.

I'm not laying judgment on your situation, just commenting on my own. If you were caught unable to get a reservation, and/or needed the vehicle sooner, then that starts painting a different picture and you have to deal with it the best way you can. As an aside, I am always glad when a poor demo vehicle gets a good loving home, and really, one benefit is that all the Gremlins should have been beat out of it.
😎
I will make it short, but I was first in line to order at my dealer early this year and passed because I did not know if it would fit in my garage or I would want it. Then last month while my Mach E was in the shop they gave me a Lightning and I fell in love with the truck. So it was either get one now and get the credit, or pass for a long time. My dealer would have been MSRP on my order, but now I would not get a truck until sometime in 2023.
 

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Discussion Starter · #11 ·
That appears to be a terrible delivery. That place is about 30 minutes from where I live. Congratulations on your truck and keep us posted on any other findings.
After contacting my salesman they have offered to do a complete detail and correct the paint, etc. Lots of apologies too, but needless to say I will never buy from them again (unless they have a rare vehicle I cannot find somewhere else ;))
 

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I would raise hell with the dealer and Ford. The fact that a demo vehicle is in that condition with trash (and WTF is that white dripping stuff??) is pretty sad. For being Ford's flagship vehicle right now, that should have been kept immaculate. The dealership needs to chew out the employees who left the trash and ate in it and if I were you, I would follow the suggestions mentioned about voicing your experience to the dealership owners and Ford corporate. Congrats on your new truck and I'm glad you were able to make it all work!

-Sean
 
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