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Broken chargers.

1230 Views 5 Replies 5 Participants Last post by  Voltz
Many on this forum are early adopters, and by the simple act of being here demonstrate higher than average involvement in the EV community. For those that have the time to do so, there is an important way you can contribute to this community.

Existing public charging providers have demonstrated an abysmal ability to maintain their chargers. Part of this I believe is our fault, the end user. I believe we could get more involved.

Talking to EV drivers, one of the things I often ask is what they do when they find a broken charger. Some call to report it, but unfortunately the majority tell me they simply go and find a charger that works.

It is important for us as end users to be calling these companies and reporting broken chargers. Taking a step further, I regularly check on the dcfc chargers closest to me, to see if they are working; even though these are not the chargers that I use. I regularly find chargers broken, call the companies and ask them to contact me when they are fixed. I have mixed results for sure, but I am noticing they are getting more responsive, and even recognizing me from prior calls lol. it does not cost me much time or electricity to swing by these places, and it makes my area a better area to travel through when more of these chargers are working.

Just food for thought.
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Nice idea keeping track of chargers in the area. I have not done that but I do report any broken charger when I encounter them, calling the company to get them to try to get the charger back online.

Ford has actually become proactive and has a team that specifically goes out and tests chargers and works with the companies to get them back to good working order. Here's a story on Ford's "Charge Angels":
When the story came out regarding the charge angels, it actually interested me enough that I went down the path of seeing what it would take to become one of them. After months of digging, it appears that the idea is still not off the ground, and nobody is actually doing it yet. Hopefully this is something they continue to pursue.

It was the charge Angel story that prompted me to start a weekly patrol of the chargers in my area. After all, I just wanted to do it because it seemed like a worthwhile mission, not really for the small paycheck they would probably offer for such a gig.
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