Theory: you are setting up your preferences in one profile and not seeing them when you use another profile, which is probably guest mode. I notice similar behavior when I use the keypad to open the door. It reverts to guest mode. Pressing the seat memory button attached to the desired profile or using the fob assigned to the desired profile will set your profile on the sync screen.
In the screenshot you posted it appears you are in guest mode based on the head and shoulders icon in the upper right corner.
In the screenshot you posted it appears you are in guest mode based on the head and shoulders icon in the upper right corner.