[Jack 22]

I recieved a call from Ford Corporate regarding 23HO1 Ford Customer Satisfacation program which is basiclly Ford's way of saying something is wrong with the vehicle and it needs immediate repair however the dealer who services the vehicle had no idea about this issue. After sorting this out.. just waiting on a call to coordinate the service. Anyone dealing with this issue? I've asked what exacly is 23HO1 and didn't get an answer however the Ford CS team acts like its urgent?

 

[btreece]

Yup, that is a full replacement of your battery pack. I just had that done. Ford expedited the new pack to my dealer.

 

[Voltz]

I recieved a call from Ford Corporate

What's on the CallerID?

Thanks, I'd hate to miss the call after the 54th illegal expired vehicle warranty junk call of the day.

 

[Jack 22]

Call center out of Houston..very serious and determined to get you in. btreece.. appreciate the inside scoop on what the mystery numbers mean. I'm curious if you were having any functional problems with the vehicle.. knock on wood. I'm not.. yet..

 

[Kawartha Lightning]

I wonder what they’re replacing the pack with? The original battery chemistry it came with or the new (cheaper) LFP chemistry. My guess is they’re not saying.

 

[NewtoEV]

I wonder what they’re replacing the pack with? The original battery chemistry it came with or the new (cheaper) LFP chemistry. My guess is they’re not saying.

I agree with the sentiment on getting transparency. But it seems like the “original battery chemistry” is working out so well regardless…..

 

[btreece]

Call center out of Houston..very serious and determined to get you in. btreece.. appreciate the inside scoop on what the mystery numbers mean. I'm curious if you were having any functional problems with the vehicle.. knock on wood. I'm not.. yet..

The number I got called from was a 800 number and they will call the number in your FordPass contact info.

I was not receiving any lights, codes or warning messages when the Ford EV Pgm. contacted me. The said they were seeing codes on their end and other vehicles that had battery failures already had displayed those same codes - they were trying to be proactive and keep my experience positive. There is no new battery technology available yet, so they replaced it with the same tech I already had on my ER battery.

I was pleasantly surprised how fast they got the replacement pack to my dealer in the middle of nowhere WI. A Field Service tech arrived the date of my service appt to work on the replacement with the dealer service. I also had them apply missing power up OTA updates while there - I was way behind.

I had a very positive experience and continue to love my truck! The dealer loaner made me miss the truck even though the loaner was a '22 Ford Escape PHEV with all the tech on it..

 

[IMTRiing]

The number I got called from was a 800 number and they will call the number in your FordPass contact info.

I was not receiving any lights, codes or warning messages when the Ford EV Pgm. contacted me. The said they were seeing codes on their end and other vehicles that had battery failures already had displayed those same codes - they were trying to be proactive and keep my experience positive. There is no new battery technology available yet, so they replaced it with the same tech I already had on my ER battery.

I was pleasantly surprised how fast they got the replacement pack to my dealer in the middle of nowhere WI. A Field Service tech arrived the date of my service appt to work on the replacement with the dealer service. I also had them apply missing power up OTA updates while there - I was way behind.

I had a very positive experience and continue to love my truck! The dealer loaner made me miss the truck even though the loaner was a '22 Ford Escape PHEV with all the tech on it..

That's great to hear. Also great to get a new pack and extend the life! I wouldn't necessarily want a newer battery chemistry since I believe their only other option presently would be Lithium-iron which tends to have lower density and worse capability at low temperatures.

Did they change the terms of your warranty at all?

 

[btreece]

That's great to hear. Also great to get a new pack and extend the life! I wouldn't necessarily want a newer battery chemistry since I believe their only other option presently would be Lithium-iron which tends to have lower density and worse capability at low temperatures.

Did they change the terms of your warranty at all?

I asked the question on the extension of the battery warranty and they said it remains the 8 years from the in service date, no bump up.

 

[Jack 22]

An update for anyone facing the same issue. At least from my experience. Ford corporate and Ford dealer not really on the same page. I believe Ford wants the dealer to take the vehicle back, pull the faulty part for diagnostic but has no clue when a replacment part may be available. Basically they want my vehicle indefinately with an offer of a 30 day rental. I'm pushing back and want a firm understanding of the plan before I drop off the vehicle. So far I have not had any issues with the vehicle or battery. Frustating how disoganized Ford has been regarding this issue.

 

[JupiterLightning]

An update for anyone facing the same issue. At least from my experience. Ford corporate and Ford dealer not really on the same page. I believe Ford wants the dealer to take the vehicle back, pull the faulty part for diagnostic but has no clue when a replacment part may be available. Basically they want my vehicle indefinately with an offer of a 30 day rental. I'm pushing back and want a firm understanding of the plan before I drop off the vehicle. So far I have not had any issues with the vehicle or battery. Frustating how disoganized Ford has been regarding this issue.

I would NOT be dropping my truck off for this or any possible future battery recall until they have them on site to install.

 

[Jack 22]

Agreed. Service guy just called back and worries if I dont' bring in the vehicle, I may get passed over for the parts.. they are not sure. It's very clear this issue has not been well communicated to the dealers.. it looks like btreece just survived this mess and it looks like btreece was not forced to drop off the car until the parts were in house.

 

[Voltz]

I would NOT be dropping my truck off for this or any possible future battery recall until they have them on site to install.

Although, I agree that I wouldn't want to drop it off and have it torn to bits and pieces over the course of weeks or months, I don't think that's the way it works. Ford won't ship the parts until the diagnostics have been done. It might be different if they are just harvesting whole battery packs for QA testing.

 

[btreece]

Work with the Ford EV team. They were able to expedite my replacement pack as long as I made an appt. at my dealer. The dealer and I then changed the appt. when we knew the battery would be there. The pack was at the dealer with a Field Service Tech in less than 2 weeks.

 

[lymanwarnock]

I'm really disappointed with Fords roll-out of this trouble-prone Lightning.
I have an order for a Antimatter Blue Lariat ER with an April 4th build date but think I'll cancel it or postpone it. Has anyone else tried to cancel or postpone an order?

 

[MarkG]

What year models are getting the batt replacements and when we’re these trucks built?

I have ‘23 Lariat ER built mid Nov 22.

 

[Jack 22]

A quick update. The vehicle died Friday March 10th. Total loss of power. Fortunately I was getting off the freeway and it was sudden loss of power with an orange wrench icon. Immediately called Ford Road Side who would not offer to tow the vehilce to my local dealer. I was about 80 miles away. I had to front the payment to get it towed all the way. Ford has said they will reinburse me.. I've yet to see that money. Loaner provided and vehicle returned on 3/21. Paperwork indicates cell bank 8 was faulty and replaced. 22 Lariat ER delivered in September 22.

 

[NewtoEV]

A quick update. The vehicle died Friday March 10th. Total loss of power. Fortunately I was getting off the freeway and it was sudden loss of power with an orange wrench icon. Immediately called Ford Road Side who would not offer to tow the vehilce to my local dealer. I was about 80 miles away. I had to front the payment to get it towed all the way. Ford has said they will reinburse me.. I've yet to see that money. Loaner provided and vehicle returned on 3/21. Paperwork indicates cell bank 8 was faulty and replaced. 22 Lariat ER delivered in September 22.

Kind of concerning that @Ford Motor Company would not send road side assistance. Did they say why?

 

[Jack 22]

They provided nominal assistance. Contracted with a 3rd party. First tow guy refused to drive the distance.. Second guy agreed but Ford would not schedule him until I ponied up $227..took 5 hours to sort that out. Ford also refused the idea of towing it to a closer dealer and then having Ford move the vehicle to my dealer.. didn't want to pay for that either.

 

[NewtoEV]

I’m trying to not over react with all the battery issues but it has me kind of concerned with all the issues I’m reading about lately. Given I am about to pony up close to 100K. I have continued to justify it to myself by saying “Ford will make it right if something goes wrong”. Maybe not…