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Can I ask what email you reached out to? (fellow Canuck here) I'm 10/27 blend and 12/09 "built" and the dealer has an invoice.... But status is still waiting for shipping to be arranged...
Just fordcanada.ca under customer service. They seem to get back fairly soon. Just give them your vin#. Mine was built 11/29 when they sent me the photo off the assembly line.
 

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So, my truck has been listed as shipped for an entire week and is on a Canadian National train. My dealer was able to track the train to Chicago on Friday with it planned to go to Minneapolis where it will likely be trucked to Sioux Falls.

Yet, in the Ford order system, I still don't have an estimated delivery date. Is this typical? It is just blank.
I think this is typical. Mine was built over a month ago and when I go to the tracking site it doesn’t list as shipped. However, when I contacted Ford customer service in Canada, it said it has an ETA of 01/02/23. Still not here but maybe sometime later this week.
 
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